What are the responsibilities and job description for the Medical Front Office Scheduler position at Sirish Nakka, MD Inc Sleep Health MD?
Essential functions-
- Bilingual in Spanish is preferred
- Maintains patient records: Verifies and updates demographic, insurance, and other necessary information in the medical record.
- Schedules patient appointments and follows up with other departments as needed to prep for upcoming visits.
- Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in line with company policy and recommended workflows.
- Collects copayments, out of pocket amounts for services and past due balances for accounts.
- Sends forms and questionnaires to patients that may need to be completed prior to visit.
- Comforts patients by anticipating anxieties through education while also answering their questions.
- Ensures availability of treatment information by uploading, filing and retrieving patient records.
- Use all available resources to provide and send medical information to allow for efficient coordination of care, all in accordance with HIPAA guidelines.
- Protects patients' rights by maintaining confidentiality of personal and financial information.
- Maintains satisfactory, regular and predictable attendance by reporting to work as scheduled and keeping unscheduled absences to a minimum.
- Helps patients in distress by responding to emergencies.
- Maintains integrity of operations by following policies and procedures; provides feedback and ideas for improvement.
- Works in a team to accomplish goals and ensure task coverage.
- Other tasks as assigned.
Competency—
- 1-2 years of direct customer service experience required
- Must be computer and internet savvy. Familiar with Outlook, MS Word, Excel and possess intermediate level web navigation, keyboard and typing skills.
- Professional communication written and verbal
- Organized and efficient
- Exceptional time management
- Problem-solving skills with quality focus
- Self-starter with good judgment
- EMR (Athena) experience is ideal