Hiring for Direct Client || Merchant Onboarding Analyst || Irving, Texas || Contract Position Only W2

Hello,

Hope you are doing well,

I'm Akash, Sr Technical Recruiter, I've an Urgent position as Merchant Onboarding Analyst with our client this position is Onsite at Irving, Texas and your profile seems to be a great match as per the Job Description, kindly let me know you are available in the Job Market, so that we can proceed with your Resume to the client side.

Minimum 10 years required for this role.

"No Visa Restrictions Any US Visa can apply for this position - -/ H1b / TN / -EAD / CPT / OPT / F1 /L1/L2 / E3 / J2 etc"

Position: Merchant Onboarding Analyst

Location: Irving, Texas

Contract Position Only W2

About the Opportunity

We're seeking a Merchant Onboarding Associate to help new restaurant and retail partners successfully join the 7NOW Marketplace. In this role, you'll guide merchants through onboarding, ensure seamless integrations with our aggregator partners (Olo, Otter, Toast, Stream, and more), and set them up for long-term success on the platform.

Responsibilities

• Serve as the main point of contact for restaurant merchants during the onboarding process, from initial setup to go-live.
• Manage onboarding workflows across multiple integration partners (Olo, Otter, Toast, Stream, and additional aggregators as they come online).
• Q/A - Configure and validate merchant accounts, menus, and item data to ensure accuracy and consistency across platforms.
• Provide clear guidance and support to merchants, including training on system use, troubleshooting integration issues, and answering operational questions.
• Collaborate closely with internal teams (Partnerships, Product, Technical Integrations, and Support) to resolve merchant challenges and accelerate activation timelines.
• Track onboarding progress, identify bottlenecks, and communicate updates to stakeholders.
• Document processes, share feedback with product/tech teams, and contribute to continuous improvement of onboarding pathways.
• Ensure a smooth transition of merchants from onboarding to account management.

Qualifications

• Experience in restaurants, onboarding, account management, or implementation-ideally in marketplace, SaaS, food delivery, or restaurant technology.
• Familiarity with restaurant POS and aggregator systems (Olo, Toast, Otter, Stream, etc.) strongly preferred.
• Excellent communication skills; able to explain technical processes to non-technical audiences.
• Highly organized, detail-oriented, and able to manage multiple onboarding projects simultaneously.
• Strong problem-solving skills with a customer-first mindset.
• Comfortable working cross-functionally with operations, product, and technical teams.
• Proficient with CRM and workflow tools (HubSpot, Salesforce, Smartsheet, or similar).

Thanks and Regards
Akash Aman
Technical Recruiter || Siri InfoSolutions Inc
Email : | ;br /> 3 Ethel Rd, Suite # 302, Edison NJ 08817 | ;/p>

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.