What are the responsibilities and job description for the Genesys Architect position at Siri Infosolutions Inc?
Role: Genesys Architect
Location: Hartford, CT (day one onsite)
Contract duration :Long Term
Minimum years of experience: 15 years
Genesys Cloud Architect
- Responsible for designing, implementing, and optimizing Genesys Cloud CX contact center solutions.
- Leads architecture for omnichannel routing (voice, chat, email, messaging), IVR/ACD flows, integrations, and security.
- Works closely with business and technical teams to deliver scalable, reliable, and compliant cloud contact center platforms.
Key Skills:
Genesys Cloud CX, Architect flows, APIs & integrations, SIP/VoIP, omnichannel routing, WEM (WFM/QM), cloud security.
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Genesys Architect |
Solution architecture and technical design of the CX transformation on Genesys Cloud. Leads IVR modernization, contact flow design, routing strategy, and integration patterns in alignment with business and CX KPIs. Ensures scalability, security, and platform best practices across voice and digital channels. Provides technical oversight during build, testing, and deployment phases. |
Genesys Cloud, IVR, routing, and digital channels. Contact center architecture, cloud telephony, and CX analytics. Experience integrating Genesys with CRM and backend systems using APIs. Exposure to AI‑enabled CX features such as bots and agent assist. |