What are the responsibilities and job description for the Desktop Support Technician position at Sira Consulting, an Inc 5000 company?
Role -: Desktop Support Technician
Location: Hendersonville, North Carolina(Onsite)
Mode - Long-Term Contract
Job Summary:
We are looking for a Desktop Field Support Engineer to provide onsite technical support for desktops, laptops, printers, and other IT equipment. The ideal candidate should have strong troubleshooting skills and the ability to resolve hardware, software, and network-related issues while ensuring minimal downtime for end users.
Key Responsibilities:
- Provide onsite desktop and laptop support to end users.
- Install, configure, and troubleshoot Windows operating systems.
- Diagnose and resolve hardware and software issues.
- Install and configure applications such as Microsoft Office and Outlook.
- Support printers, scanners, and other peripheral devices.
- Perform desktop, laptop, and hardware replacements/upgrades.
- Configure and troubleshoot basic network connectivity (LAN/Wi-Fi).
- Create, manage, and troubleshoot user accounts in Active Directory.
- Handle ticket management through ITSM tools (ServiceNow, Jira, Remedy, etc.).
- Coordinate with vendors for hardware warranty and repair services.
- Maintain IT asset inventory and documentation.
- Follow SLA guidelines and provide timely issue resolution.
Required Skills:
- Experience with Windows 10/11 administration.
- Basic knowledge of Active Directory and Office 365.
- Understanding of TCP/IP, DNS, DHCP, VPN, and LAN/WAN concepts.
- Hardware troubleshooting for desktops, laptops, and printers.
- Familiarity with remote support tools.
- Basic knowledge of Microsoft Outlook and Teams.
- Strong communication and customer service skills.
Preferred Qualifications:
- Diploma/Bachelor's degree in Computer Science, IT, or a related field.
- 1 to 3 years of experience in desktop or field support.
- Certifications such as CompTIA A , Microsoft Certified, or ITIL are an advantage.
Work Environment:
- Onsite field support role.
- Willingness to travel between client locations when required.
- Provide on-call support outside regular business hours, including weekends and public holidays, for P1/P2 incidents and scheduled maintenance activities.