Desktop Support Technician

Position: Desktop Support

Location: Ashburn, VA/ Ft. Lauderdale, FL

Support Analyst, focusing on providing technical assistance and resolving issues for users Key

• Core Responsibilities:

• Incident management and resolution within SLAs.

• Technical support for CSG desktops, applications, and hardware.

• Hardware and software configuration and deployment.

• User communication and documentation.

• Ticketing system management.

Essential Skills:

• Strong communication and customer service skills.

• Problem-solving and analytical abilities.

• Knowledge of operating systems, Active Directory, and networking.

Proficiency in Microsoft Office 365 and Google Workspace.

• Experience with Service Desk incident management tools.

• Experience with Active Directory, 0365, Intune, OKTA, G Suite, Jamf and CEM.

Qualifications:

• 2-4 years of help desk or technical experience.

• 2 years of desk-side support experience.

• Relevant degree or equivalent experience. 

Avneesh Singh

  (346)-998-8521

• avneesh@siraconsultinginc.com
• www.siraconsultinginc.com