What are the responsibilities and job description for the Desktop Support Specialist position at Sira Consulting, an Inc 5000 company?
Good in Data Analysis & Reporting using MS Office and ITSM tools • Coordinate desktop changes to avoid deployment collisions. • Prepare requests for rollout • Prioritize change requests • Create rollout plans for changes requests • Coordinate implementation process • Keep track of request and make sure they are implemented as planned • Participate in incident handling concerning desktop changes. • Participate in projects concerning bigger desktop changes, for example rollout of new antivirus. • Microsoft environment knowledge (desktop & server). • Have good technical understanding of the products building up a desktop service. • Experience from the desktop environment. • Understanding and experience of change management process. Technical Requirements • · Phone support experience necessary. • · Technical Service desk or technical call center experience is necessary. • · Disciplined, systematic problem solving skills required.