What are the responsibilities and job description for the Computer Lab Assistant position at Sira Consulting, an Inc 5000 company?
Required Skills and Knowledge
- 5-7 years of hands-on experience with Windows 10 operating systems.
- Proven ability to independently troubleshoot and resolve technical issues to determine root causes.
- Exceptional customer service skills with a strong desire to assist users and solve problems.
- Working knowledge of TCP/IP, DHCP, DNS, and LAN/WAN network architectures.
- Understanding of network cabling, patching best practices, subnetting, and basic network security.
- Familiarity with ServiceNow ticketing system and reporting metrics.
- Experience developing and deploying attended/unattended imaging, OS installation, and virtual backups.
- Proficient in Altiris software deployment and management tools, or similar tools such as SCCM.
- Experience with remote desktop and remote support software for technical troubleshooting.
- Knowledge of data storage, migration, and archiving best practices.
- Experience with Active Directory, including user, computer, and group management.
- Basic competency in Linux operating systems.
Education and Experience
- Bachelor of Science in Computer Science, Life Science, or equivalent industry experience.
- 5 years of relevant technical experience, including but not limited to Windows OS, networking, remote computing, and backup systems.
- AWS S3 storage and Virtual Workspace experience preferred.
- Experience working with scientific instrumentation is highly desirable.