Customer Success Coordinator

Sir Speedy Pittsburgh

Commercial Print, Signs & Marketing Services

Location: Pittsburgh, PA
Position Type: Full-Time | Monday–Friday | 8:00 AM – 5:00 PM

About Us

At Sir Speedy Pittsburgh, we help businesses communicate, grow, and succeed through commercial printing, signs, direct mail, branded merchandise, and marketing solutions. We pride ourselves on delivering exceptional customer experiences by combining outstanding service with quality craftsmanship and dependable execution.

We're looking for someone who shares those values and enjoys bringing organization, communication, and accountability to every customer interaction.

Position Overview

This position is ideal for someone who loves organizing projects, communicating with customers, and making sure nothing falls through the cracks.

As our Customer Success Coordinator, you will become the day-to-day operational partner to our Sales Leader, helping manage key customer accounts and ensuring projects move smoothly from order entry through final delivery.

This is not a sales position.

Instead, your success will be measured by your ability to keep projects organized, customers informed, and our internal team and processes aligned.

If you enjoy creating order from complexity, building relationships, solving problems, and helping others succeed, we'd love to meet you.

What You'll Do

Customer Communication

• Build trusted relationships with our customers through responsive, professional communication.
• Keep customers informed throughout every stage of their projects.
• Listen carefully to customer needs and communicate those requirements to our internal team.
• Respond promptly to emails, phone calls, and customer inquiries.

Project Coordination

• Coordinate customer orders from initial request through final delivery.
• Monitor project timelines and proactively follow up to ensure deadlines are met.
• Work closely with production, design, purchasing, and customer service teams.
• Identify potential issues before they become customer problems.

Customer Account Management

• Support our Sales Leader by managing the day-to-day needs of key customer accounts.
• Document customer communications and project details using Salesforce CRM.
• Maintain organized records, follow-up activities, and customer history.
• Help ensure every customer receives a consistent, exceptional experience.

Administrative Support

• Prepare estimates and work orders.
• Organize project documentation and requirements delivery.
• Review proofs and job details for accuracy.
• Assist wherever needed to help our team deliver exceptional work.

What We're Looking For

We're less concerned about where you've worked than how you work.

The ideal candidate is someone who:

• Loves organization and attention to detail.
• Learns new software and processes quickly.
• Is an excellent communicator, both written and verbal.
• Naturally follows through on commitments.
• Enjoys working with people and helping customers.
• Is collaborative and enjoys being part of a team.
• Takes ownership of responsibilities.
• Finds satisfaction in keeping projects moving.
• Believes no task is too small if it helps the customer or the team.

We believe exceptional customer experiences don't happen by accident—they happen because organized, thoughtful professionals ensure every detail is managed with care. If you're the kind of person who enjoys bringing structure, clarity, and follow-through to every project, we'd love to hear from you.

Preferred Qualifications

• Two or more years of experience in project coordination, customer service, office administration, account coordination, or similar roles.
• Experience using CRM systems (Salesforce experience is a plus).
• Strong Microsoft Office skills.
• Ability to manage multiple priorities simultaneously.
• Professional communication and organizational skills.

Experience in commercial printing or marketing is helpful—but not required. We'll teach you our industry.

Why Join Sir Speedy?

We're a locally owned business with the resources of a nationally recognized brand. Every member of our team plays an important role in helping local businesses succeed.

When you join Sir Speedy, you'll have the opportunity to:

• Build meaningful relationships with customers.
• Work on a wide variety of interesting projects.
• Learn about printing, signage, marketing, and business communications.
• Develop professionally within a growing company.
• Work alongside an experienced, collaborative team that values initiative, accountability, and continuous improvement.

Compensation & Benefits

Starting Wage: $22.00–$24.00 per hour, depending on experience and qualifications.

Full-time employees are eligible for:

• Medical Insurance
• Dental Insurance
• SIMPLE IRA Retirement Plan with Company Match
• Paid Holidays
• Paid Time Off
• Employee Referral Program
• Employee Purchase Program
• Ongoing Training & Professional Development

This Position Is Perfect For Someone Who...

✔ Loves organizing projects and keeping people informed.

✔ Enjoys helping customers and solving problems.

✔ Takes pride in attention to detail.

✔ Likes working with a collaborative team.

✔ Wants a long-term career with opportunities to grow.

Pay: $22.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Paid training
• Professional development assistance
• Referral program
• Vision insurance

Work Location: In person

Salary : $22 - $24