Dry Cleaners Front Counter Customer Service Rep

Job Title: Dry Cleaners Front Counter Customer Service Rep
Company: Sir Galloway Dry Cleaners
Location: Miami, FL
Job Type: Full-time, In-person
Compensation: Starts at $15.50/hour (Paid Training Included)

About Sir Galloway Dry Cleaners
Established in 1984, Sir Galloway Dry Cleaners has grown to be one of the premier firms in Miami specializing in professional dry cleaning and laundry services. Learn more about our legacy at sirgalloway.com.

Sir Galloway Dry Cleaners is an Equal Opportunity Employer (EOE), a Drug-Free Workplace (DFWP), and is E-Verify compliant.

Position Summary
We are seeking an outgoing, friendly Front Counter Representative to join our customer service team. In this role, you will be the primary face of Sir Galloway, handling client interactions and sorting garments. No dry-cleaning industry experience is needed—we will fully train the right individual who possesses a passion for superb service.

What We Offer

• Paid Training: Full $15.50/hour starting pay while you learn the business.
• Paid Vacation: Standard paid time off awarded after your first anniversary.
• Vision Care: 100% company-covered vision plans at no cost to the employee.
• Health Benefits: Group health plan availability (employee contribution required).
• Retirement Planning: 401(k) plan featuring an employer contribution.

Schedule Requirements

• Shift Breakdown: A set 6-day work week (Monday through Saturday). No Sundays.
• Weekly Hours: Monday to Friday from 12:45 PM to 7:15 PM, and Saturdays from 12:45 PM to 5:15 PM.
• Training Workshop: Attendance is mandatory for a quarterly workshop held on the second Saturday of every quarter from 6:30 AM to 7:30 AM.

Key Responsibilities

• Customer Care: Maintain courteous, professional, and positive interactions with customers, co-workers, and management at all times.
• Garment Intake: Inspect and accurately classify all inbound garments received for cleaning.
• Data Entry: Efficiently log garment details and client information directly into our computer software system.
• Operational Tasks: Complete other related tasks as assigned by management.

Job Requirements

• Authorization: Must be legally authorized to work in the United States.
• Experience: Minimum 2 years of prior experience in a customer service, retail counter, or similar guest-facing role.
• Language Skills: Good English communication skills, including comfortable telephone phone conversations.
• Personality: Outgoing demeanor with an authentic drive to assist clients.
• Technical Skills: Basic computer literacy to handle point-of-sale entries.
• Physical Demands: Ability to stand or walk for the full length of the work shift. Must be able to lift 30 lbs. laundry bags unassisted.
• Detail Demands: Full range of color and shade perception is required in order to properly classify delicate garments.
• Grooming Standards: Professional, well-groomed business appearance. Body art/tattoos must be completely covered during the entire work shift.

Job Type: Full-time

Pay: From $15.50 per hour

Benefits:

• 401(k) matching
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you fully available and willing to work a 6-day weekly schedule, Monday through Saturday (with shifts from 12:45 PM to 7:15 PM on weekdays, and 12:45 PM to 5:15 PM on Saturdays), as well as a 1-hour quarterly Saturday morning workshop?

Experience:

• Customer Service: 2 years (Required)

Language:

• English (Required)

Work Location: In person

Salary : $16