Customer Service Representative (Remote)

Sipp Noir is seeking a Customer Service Representative (Remote) to join our team. This full-time, remote position offers an exciting opportunity to deliver exceptional customer experiences within the dynamic Apparel and Fashion industry.

As a Customer Service Representative, you will be the first point of contact for our customers, responding to inquiries, resolving concerns, and ensuring every interaction reflects the Sipp Noir brand. You will work with customers across multiple communication channels to provide helpful, timely, and friendly support.

This entry-level role offers a competitive hourly pay range of $19 - $25 USD, along with the flexibility of remote work and the chance to grow your customer service career within a fashion-forward company.

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner
• Assist customers with order status, shipping, returns, and exchanges
• Resolve customer concerns and complaints with empathy and efficiency
• Provide accurate information about products, sizing, materials, and promotions
• Document customer interactions and maintain accurate records in the support system
• Escalate complex issues to the appropriate internal teams when necessary
• Contribute to a positive customer experience that reflects the Sipp Noir brand
• Collaborate with team members to share feedback and improve support processes

• Previous customer service experience preferred, but not required
• Excellent written and verbal communication skills in English
• Strong interest in the apparel and fashion industry
• Ability to remain patient, calm, and professional in challenging situations
• Proficiency with computers and basic customer support software
• Strong attention to detail and organizational skills
• Ability to work independently in a remote environment
• Reliable internet connection and a dedicated, distraction-free workspace