Supervisory Veterans Service Representative

The Supervisory Veterans Service Representative (Coach) leads an assigned team within the Veterans Service Center (VSC), BEST, or Pension Management Center division through a staff of personnel responsible for providing information, advice, and assistance on all types of Veterans benefits claims administered to veterans and their dependents and for providing outreach services to various stakeholders.

Qualifications:

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/27/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

• For a GS-13 position you must have served 52 weeks at the GS-12 level.

The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

Specialized Experience: To qualify, applicants must have one (1) year of specialized experience equivalent to at least the next lower grade (GS-12) in the normal line of progression for the occupation in the organization. Specialized experience is defined as performance of technical assignments affecting the entire field of VA's Compensation and Pension (C&P) Benefits Programs. These assignments could require interpretation of the full range of Federal, state, local laws and regulations, C&P laws and regulations, or include precedent opinions of the Court of Appeals for Veterans' Claims and authoritative opinions of the General Counsel. Examples of specialized experience would typically include:

• Performing the duties of an Assistant Coach and assisting Coaches in their responsibilities on a daily basis.
• Ensuring that the teams' qualify, and timeliness of service meets performance indicator goals.
• Responsible for the cost-effective use of resources to accomplish the teams' assigned outcomes.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: This work normally involves mental rather than physical exertion.For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Responsibilities:

Major duties include:

• Directs, plans, and assigns work priorities for subordinates, demonstrates expertise in all phses of claims processing and has final tehcnical authority over the final work product.
• Advises the division manager or assistant division manager on the daily operation of assigned team(s) (e.g. performance and workload management), in order to achieve goals and objectives of VA benefits programs as they relate the division.
• Liaises with other government and non-government agencies such as Veterans Service Organizations (VSO) to facilitate cooperative efforts/exchanges in programs benefiting veterans.
• Responsible for supervising personnel (e.g. issues supervisory instructions, evaluates subordinate performance, hears and resolves employee complaints, effects disciplinary actions, identifies training needs, and conducts interviews to include making recommendations for position appointments, promotions, or reassignments).
• Provides oversight when responding to higher level inquires or obtaining necessary information or evidence to ensure pending claims are properly adjudicated.
• Maintains effective labor/ management relationships and accomplishing personnel management duties in accordance with applicable laws, policies, labor/ management agreement, and employment opportunities, laws, directives, and regulations.

Work Schedule: Full time, Monday through Friday 8:00 am - 4:30 pm.
Compressed/Flexible: N/A
Telework: Yes, as determines by the agency policy.
Virtual: This is not a virtual position.
Position Description/ DP#: Supervisory Veterans Service Representative; 02101A
Relocation/ Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not Required
Bargaining Unit Position: No

Salary : $106,437