What are the responsibilities and job description for the Automotive Service Advisor position at Sioux Falls Ford?
Sioux Falls Ford is looking for a competent, friendly service advisor to join our established, family-owned, trusted dealership. The individual in this role would act as the point of contact for our service customers, from initial greeting to service explanation, to payment. The ideal candidate will possess excellent communication skills, a compassionate and patient attitude, and the ability to perform basic math skills and computer skills.
Responsibilities
- Listen to the customer's description of the concerns, checking vehicle maintenance records, and examining service schedules.
- Consult with technicians regarding appropriate service options
- Explain all service options to customers including time and cost estimates
- Provide in-depth information on original equipment manufacturer (OEM) part options
- Advise customers on warranty protections and other potential cost-saving service options
- Track maintenance or repair status, complete reports on labor and cost of all services
Requirements
- Excellent interpersonal communication skills
- Ability to explain complicated automotive concepts to customers who may not be familiar with industry terminology
- Compassionate, patient demeanor
- Problem solving/critical thinking skills
- Thrives in a fast-paced environment
Sioux Falls Ford Lincoln provides a rare blend of outstanding leadership and a culture that is distinctively people oriented.
Benefits:
• Health Insurance (Including Wellness Benefit)
• Dental and Vision Insurance
• Life Insurance
• 401(k) with company matching after one year of service
• Section 125 FLEX Account
• EAP - Employee Assistance Program
• Paid Vacation, Holiday, and Personal Time
• Discounts on vehicles, service & parts – including immediate family members