Patient Access Coordinator - Admitting

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Discover a Career of Faith and Healing: For over 70 years, Sioux Center Health has served patients with Jesus’ healing ministry. With eight locations located in Sioux Center, Iowa and surrounding communities, we take great pride in providing superior care in our state-of-the-art facilities.

A Career that You Will Love: There’s no other way to say it: You will love working here. Between our strong mission and our great people, we have nurtured a pretty exceptional culture at Sioux Center Health.

A Chance to Make a Difference: Working with us means making a real difference in the lives of our community members. Your talents and your passions are truly appreciated here. In addition to the service we provide, Sioux Center Health also supports our community with sponsored programs and events, and other volunteer work. If this is your passion, you need to consider joining our team driven to provide quality care and services within a caring Christian culture.

Position Highlights

At Sioux Center Health, our people are the heart of everything we do. Guided by a strong mission and a commitment to exceptional care, we've built a stable, thriving organization where employees make a meaningful difference. Our dedication to excellence is reflected in the recognition we have earned. Sioux Center Health has been named a Top Workplace in Iowa, received Best of the Northwest honors in 13 categories—including Best Place to Work—and earned a Five-Star Patient Survey Rating from the Centers for Medicare & Medicaid Services (CMS). We have also been recognized as a Chartis Top 100 Critical Access Hospital and Top Hospital in Iowa. Our Care Center has received the LeadingAge Excellence in Workplace Award, reflecting our commitment to creating a positive environment for both residents and employees. Beyond our organization, you'll find an outstanding community to call home. Sioux County was ranked #4 in the nation among the Healthiest Communities by U.S. News & World Report and CVS Health, reflecting the high quality of life and strong community values that make this region a great place to live, work, and grow.

Summary

• The Patient Access Coordinator works in conjunction with the Patient Access Manager to assist in the day to day operations of the Admitting department. This person will perform receptionist and clerk duties relating to the admission and discharge of patients, requiring some independent judgment and a working knowledge of department procedures related to work performed to contribute to the efficient operation of the department.

General Hours of Work

• Full Time - 36 hours a week (day, evening, overnight, weekend coverage)

Education and/or Experience

• High school diploma or general education degree (GED); or one to three months of related experience and/or training; or equivalent combination of education and experience. Bi-lingual experience preferred but not required.

Essential Functions

• Assists in the managerial responsibilities (interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems).
• Maintains good working knowledge of patient access modules. Serves as the training resource to staff for patient access modules. Coordinates implementation of new enhancements or releases in the patient access modules.
• Assists with the scheduling and staffing needs of the department and must be willing to fill in for admissions when other options have been exhausted. Must be flexible and willing to pick up shifts on short notice.
• Provides exceptional customer service skills: smile, welcoming attitude, ability to engage and make a great first impression on our guests including employees, visitors, patients, business representatives and the general public arriving at the facility.
• Ensures staff collect appropriate patient payments for services.
• Reviews staff work for accuracy and completeness and follow up on any issues noted.
• Coordinates and works with other departments to provide a smooth, timely and accurate admitting service for patients, physicians and their related departments.
• Addresses complaints and resolves problems.
• Ensures that service excellence initiatives are implemented and consistently maintained including AIDET scripting, SHARE, and service recovery.
• Maintains a clean and orderly appearance of the work area at all times.
• Exhibit flexibility with changes and developments within the department.
• Performs other duties and responsibilities as assigned.