IT Help Desk Support Specialist I

Singleton Schreiber, LLP is seeking an IT Help Desk Support Specialist to provide technical, and systems support to our New Mexico offices and other locations. This role offers a unique opportunity for a motivated and versatile IT Help Desk Support Specialist to get hands-on with a variety of technologies while making a tangible impact on the organization’s infrastructure. This will be a hybrid position, based in our Albuquerque, New Mexico office.

Salary And Benefits

$25.00- $28.00 per hour.

Actual compensation may vary based on factors such as location, skills, experience, and qualifications.

Job Duties Will Include

• Provide in person virtual support for desktop/laptop issues, including hardware, software, and peripheral troubleshooting.
• Respond to and resolve helpdesk tickets in a timely and professional manner.
• Set up and deploy computers, monitors, keyboards, and other hardware for new hires and office locations.
• Install, configure, and troubleshoot Windows, Microsoft Office Suite, Zoom, Adobe, SharePoint, RingCentral and legal-specific applications (e.g., Filevine, NetDocuments, Relativity, SmartAdvocate, Everlaw, CaseAnywhere, etc.).
• Assist with user account creation, password resets, and access rights using Active Directory, Microsoft 365, and other systems.
• Maintain IT asset inventory and documentation of procedures.
• Maintain software, hardware, and networks across all office locations.
• Ensuring the security and efficiency of IT infrastructure through monitoring and maintenance of firewalls and network configurations.
• Acting as a self-starter and independent worker who can drive projects forward.
• Creating, documenting, and implementing strategies for improving IT processes and systems.
• Travel to various office locations to support on-site infrastructure needs and desktop support.
  
  

Qualification And Requirements

• 2 years of desktop support experience in a professional services or law firm environment.
• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
• Hands-on experience managing and troubleshooting tools such as Zoom, RingCentral, Adobe, OneDrive, Office 365, SharePoint, and Exchange Online.
• Strong problem-solving skills and the ability to work autonomously while managing multiple responsibilities.
• Excellent communication skills, with an ability to collaborate effectively with team members and end-users.
• Ability to travel to other office locations to provide on-site support.
• Project management skills, including vendor coordination and team leadership.