What are the responsibilities and job description for the Customer Service Agent position at SingleLiving?
Reports to
Station Manager or Lead Customer Service Agent
Qualifications
These shall include, but are not limited to the following:
Station Manager or Lead Customer Service Agent
Qualifications
- High school diploma, GED or equivalent.
- Superb customer service skills and prior experience.
- Experience as a Customer Service Agent in a Part 121 environment preferred.
- Ability to perform above wing duties.
- Ability to lift a minimum of 50 pounds on a consistent basis.
- Ability to work a flexible schedule including weekends, nights, and holidays.
- Must be able to remain calm during adverse conditions.
- Ability to prioritize multiple tasks.
These shall include, but are not limited to the following:
- Keep the station orderly and clean.
- Keeping all equipment in working order and reporting if repairs need to be made.
- Ensuring safety practices are being followed and reporting hazardous conditions.
- Ensuring safety and security regulations are met when passengers access the tarmac for aircraft boarding and deplaning.
- Maintaining currency on all training requirements.
- Conducting GSC or CRO duties, after receiving and successfully passing training.
- Complying with local airport, FAA, and TSA policies.
- Station opening and closing.
- Checking in passengers and baggage.
- Following security procedures.
- Performing Cargo Load Report procedures.
- Enplaning and deplaning passengers.
- Aircraft security search procedures.
- Ensure all monies are accounted for, secured and deposited per Company procedures.
- Handle aircraft operation while it’s on the ground.
- Maintaining confidentiality of passenger's flight and personal information.
- Join a stable, growing aviation company.
- Fastpaced, teamoriented work environment.
- Opportunity to work both abovewing and belowwing operations.
- Career growth and advancement opportunities.
- Medical, dental, and vision insurance.
- Supplemental coverage options.
- Company HSA contributions.
- Competitive PTO plan.
- 401(k).
- myIDTravel and ID90 flight perks.