What are the responsibilities and job description for the Field Operations Manager position at SINGLE SOURCE SECURITY LLC?
Company: Protos Security
Job Title: Field Operations Manager
Reports To: Field Operations Director
Location: Remote, supporting the Pacific Northwest (Seattle based)
Company Overview
Protos Security, a subsidiary of Security Services Holdings, is the largest technology enabled Security Officer Management company in the U.S. Headquartered in Norwalk, CT, Protos also has offices in New York, Texas, Virginia, Illinois, California, Tennessee, and Georgia, as well as international locations in Canada and the UK.
We are a game changer in the security and software industry, revolutionizing how security is managed and delivered to make the world a safer place.
Position Summary
Protos Security is looking for a dynamic, skilled professional with a strong background in the security industry to join our team. The Field Operations Manager will be responsible for supervising guarding operations at multiple sites within the Pacific Northwest, coaching and training personnel and carrying out administrative procedures as required by Protos. Travel is required frequently between security locations in the Pacific Northwest.
Essential Duties & Responsibilities
- All functions, duties or tasks are to be carried out in an honest, ethical, and professional manner, and to be performed in conformance with applicable company policies and procedures.
- Manages Security Officers and/or other personnel, as assigned; ensures that personnel deliver high quality service; evaluates service quality and initiates any necessary corrective action in a timely manner.
- Participates in and coordinates with management the orientation, training, development, and retention of high caliber staff; ensures that each staff member is treated with dignity, respect, and ongoing training.
- Meets with management and/or client representatives for status updates and to address any actual or potential problems; provides support during client start-ups; provides input to security planning, assessments, and surveys; reviews post orders and communicates requirements and changes to affected personnel.
- Ensures service expectations are met through regular contact, evaluation, and adjustment of service quality with all clients and posts.
- Assigns and directs work; coaches’ employees and carries out disciplinary actions, as necessary; supports staff as appropriate in carrying out their respective responsibilities; refers problematic issues to management.
- Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies, and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies, and procedures.
- Communicates and coordinates with management regarding scheduling, staffing, equipment, record keeping, and related matters, to ensure smooth delivery of services; meets with management, field operations, and service to discuss customer service, initiatives, personnel matters, and related issues.
- Inspects client sites as assigned to ensure adequate coverage and compliance with post orders; visits client representatives to ensure they remain satisfied with services provided; covers vacant posts as necessary including all Supervisory and Line staff positions.
- Responsible for accident investigations and post-accident processes. Reviews client and company required reports for accuracy and timeliness; assists in preparing and submitting to all appropriate parties.
- Catalogue and manage equipment of all types as needed.
- Prepare reports and presentations as needed.
- Additional duties as directed by management.
Qualifications & Experience
- Minimum of 2-3 years’ security experience in any vertical and demonstrated success in a leadership role.
- Corporate security, law enforcement, and operations support management experience preferred.
- Methodical and systematic approach to work and the ability to apply logic to processes.
- Exceptional leadership and team management skills, with the ability to inspire and motivate teams to achieve outstanding results.
- Knowledge of relevant regulatory standards and compliance requirements.
- Strong analytical and problem-solving skills, with the ability to analyze data, identify trends, and develop actionable insights.
- Process driven, detailed oriented and highly organized.
- Excellent written and verbal communication skills.
- Critical thinking skills.
Why You’ll Love Working With Us
At Protos Security, we are a community of driven professionals working together to make the world safer through technology and service. Here is what you can expect:
- Purpose Driven Work – Every role contributes to building smarter, more secure environments
- Growth Opportunities – Mentorship, cross functional projects, and career development
- Collaborative Culture – Open communication, respect, and team first thinking
- People First Values – Inclusive culture and generous employee support
Benefits Include:
- Competitive compensation
- Health, Vision, Dental, and Life Insurance
- Employee Assistance Program
- FSA / HSA
- 401(k) with employer contribution
- Excellent Paid Time Off (24 days)
- Collaborative work environment (and great coffee!)
We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status under applicable law.
Salary : $80,000 - $85,000