After Sales Technician II

About Singer

We are passionate about creating some of the most awesome automobiles in the world. Founded in California in 2009, Singer Vehicle Design is a luxury brand with a global clientele and operations in the US, the UK, and Switzerland. Our mission is described simply as: "A Relentless Pursuit of Excellence.” The company has become renowned for its collaboration with owners of the air-cooled Porsche 911 in pursuit of bespoke restorations.

Position Summary

Under direct supervision, the After Sales Technician II will work closely with the Final-Assembly/EOL, Post-Assembly, and Product Experience (PX) teams to care for client vehicles in need of varying levels of service and repair. This role is responsible for conducting PDI’s, training and educating other Technicians, facilitating the warranty reporting process, diagnosing and repairing vehicle faults, installing vehicle updates and customer upgrades, performing routine service, and supporting Singer events such as component testing and client interactions in a manner that demonstrates, “Everything is Important.” 

This is a fast-paced and exciting role which requires consistent high-level of performance and quality with strong emphasis on and value for customer satisfaction.

This position is onsite in Carson, CA and may involve some travel.

Essential Functions

• Performs Porsche/Singer vehicle maintenance services as specified
• Conducts Pre-Delivery Inspections and is a subject matter expert on the entire PDI process
• Partners with and supports all Singer Engineering teams to provide feedback, assistance, and support on all prototype and production vehicles
• Supports Singer production teams with training and education, both new hires and existing team members
• Provides support to Engineering on work instructions and build process updates
• Identifies and diagnoses customer concerns per manufacturers specification and guidelines
• Documents cause of failure and correction to satisfy customers understanding
• Uses diagnostic tools to test vehicle systems
• Performs thorough inspection of customer's vehicle, reporting all required repairs and preventive maintenance
• Performs tear downs, repairs, and upgrades to vehicles
• Assembles vehicle components such as suspension, brakes, interior parts and panels, powertrain installation and removal, mounting and balancing tires
• Diagnoses and repairs electrical faults with confidence
• Performs quality inspections prior to returning the vehicle to the customer
• Road tests and validates repairs, services, or upgrades
• Works in a cross-functional team environment as a strong team player and demonstrate ability to work with other functional groups to achieve company-wide goals
• Liaises with Product Experience team and Singer’s global partner network to assist in remote diagnosing and repairs of vehicles in the field
• Travels to support on location vehicle repairs, customer events, and vehicle development as required
• Performs other duties as assigned
  
  

Qualifications

Required Education/Experience:

• High school diploma
• Six (6) plus years of professional work experience
• Experience with professional automotive, motorsport, or high-end restoration
• Experience with engine and body control systems, data acquisition, hardware, and software tools
• Ability to handle, repair and work around delicate cars and components
• Must demonstrate proficiency in driving a manual transmission vehicle
  
  

Preferred Education/Experience And/or Certifications

• Bachelor’s degree or certification and/or technical automotive program graduate
• ASE certification preferred
• Prior experience in rapid growth environment
• Prior experience or familiarity with Porsche vehicles (early models) 
  
  

Skills/Abilities And Attributes

• Knowledge of basic computer skills, including MS Office Suite 
• Excellent mechanical aptitude and troubleshooting skills 
• Ability to thrive in a fast-paced environment 
• Perfectionist mindset, with superb attention to quality and detail 
• Effective written and verbal communications skills; ability to express ideas clearly and actively listen to others
• Team oriented, with a strong ability to multi-task and work in a fast-paced environment to meet multiple deadlines
• Excellent time management with an ability to balance multiple projects and timelines
• Strong organizational, problem-solving, and collaborative skills with the ability to prioritize efficiently and effectively within and across departments
• Positive attitude and strong work ethic
  
  

Compensation

The starting salary range for this position is between $36.00-42.00/hr. Actual compensation will be determined by skills, experience, and relevant education or training.

Benefits

Singer employees in the US enjoy generous paid time off, low-cost health insurance, a 401(k) plan with a company match, life and AD&D insurance, long-term and short-term disability, Snap-On tools for our techs, and continuous opportunities for learning and advancement within the company.

Equal Employment Opportunity

We are committed to building a team that includes individuals from different cultural backgrounds, ethnicities, genders, ages, sexual orientation, and physical abilities, reflecting the diversity of the communities where we work and live.