What are the responsibilities and job description for the Technical Support Engineer position at SINEXCEL?
Job responsibility:
1.Equipment Installation and Commissioning
- Responsible for the guidance of installation, commissioning, and startup of company products at customer sites to ensure the equipment operates smoothly as per customer requirements.
- Provide on-site technical support according to the product manuals and customer needs, resolving any technical issues during installation and commissioning.
2.After-Sales Technical Support and Maintenance
- Provide technical guidance for routine maintenance and repair services for equipment to ensure stable operation and minimize customer downtime.
- Offer technical consulting to customers, resolve operational issues, and ensure the equipment and systems remain in optimal condition.
3.Customer Relationship Management
- Maintain good communication and interaction with customers, respond to customer needs promptly, and ensure high customer satisfaction.
- Collect customer feedback, propose improvement suggestions, and collaborate with relevant departments to continuously improve product and service quality.
4.Troubleshooting and Problem Resolution
- Respond quickly to customer equipment failures, perform troubleshooting, diagnose issues, and provide effective solutions.
- Cooperate with the headquarters technical team to analyze and resolve product issues, ensuring continuous product quality and support improvement.
5.Reporting and Data Analysis
- Regularly compile after-sales service reports, track equipment performance and customer feedback, and provide necessary data support.
- Analyze failure types, frequencies, and other data, offer preventive maintenance suggestions, and optimize equipment maintenance strategies.
Certification Requirements:
1.Relevant Educational Background
- A Bachelor's degree or higher in Electrical Engineering, Mechanical Engineering, Automation, Computer Science, or a related technical field.
2.Working experience
- 2-4 years working experience about pre-sales/after-sales technical support in energy storage，E-mobility，inverters or other electrical product business.
3.Other Requirements
- Driver's license: A valid international or European driver’s license (depending on country requirements).
- Ability to travel and flexibility in work schedule.