What are the responsibilities and job description for the Clinical Operations Coordinator position at Sinar Treatments?
Clinical Operations Coordinator
Sinar Treatments | Midtown Manhattan, NY
Sinar Treatments is a luxury physical medicine practice dedicated to delivering elevated, patient focused care. We are seeking a highly organized, personable, and proactive Clinical Operations Coordinator to serve as the first point of contact for patients while supporting the day-to-day operations of the practice. This role combines patient communications, insurance verification, social media engagement, and operational support to ensure an exceptional experience from first inquiry through follow up care.
Responsibilities
• Manage patient communications via phone, text, email, social media, and online booking platforms.
• Respond to social media messages and convert inquiries into scheduled appointments.
• Coordinate patient scheduling, confirmations, and appointment reminders.
• Perform patient outreach and follow-up to encourage continuity of care and reactivation.
• Verify insurance benefits and communicate coverage details to patients.
• Manage and respond to inquiries through Zocdoc and other scheduling platforms.
• Deliver a concierge-level patient experience while maintaining professionalism and empathy.
• Support front office and clinical operations to ensure efficient daily workflow.
• Maintain accurate patient records and communication logs.
• Assist with reputation management, patient reviews, and online engagement.
• Collaborate with providers to ensure seamless patient care and exceptional service.
Qualifications
• 1 years of experience in healthcare, wellness, aesthetics, chiropractic, physical therapy, or concierge medicine preferred.
• Experience with insurance verification and patient scheduling is strongly preferred.
• Strong written and verbal communication skills.
• Experience managing social media messages and online patient inquiries.
• Comfortable multitasking in a fast-paced environment.
• Detail-oriented with excellent organizational skills.
• Proficiency with EMR systems, scheduling platforms, and Microsoft Office or Google Workspace.
• Experience with Zocdoc, EHR systems or similar platforms is a plus.
• Passion for delivering outstanding patient experiences and representing a premium healthcare brand.
Ideal Candidate
You are warm, polished, highly organized, and naturally service oriented. You enjoy building relationships with patients, thrive in a fast paced environment, and take pride in creating a seamless, elevated experience that reflects the Sinar Treatments brand.