Services Business Operations Administrator - Rochester, NY

Drive Accuracy. Streamline Processes. Support Services Excellence.

Are you a detail-driven systems thinker who thrives on accuracy, collaboration, and smooth execution? Do you enjoy supporting high-performance teams by ensuring the operational backbone is organized, efficient, and aligned? If you're energized by mastering systems and helping others through thoughtful, well-executed support, this role was built for you.

The Benefits of Being Part of Our Team

• Unmatched Health Coverage: Zero-cost in-network medical care with no premiums, deductibles, or copays for you and your family.
• Complete Dental & Vision Benefits: 100% premium coverage for dental and vision insurance.
• Wellness Programs Tailored to You: Access free workouts, personalized training sessions, nutritional counseling, mindfulness programs, stress management, and more with our corporate wellness coach.

What Makes This Role Great?

• Own the operational workflow – Be the go-to expert for managing the order process and ensuring everything runs like clockwork.
• Work cross-functionally – Partner with sales, engineering, and project management to streamline services delivery and enhance customer satisfaction.
• Keep us financially aligned – Help manage invoicing, collections, and accurate PO processing to keep things moving and customers happy.
• Operate with precision – If you pride yourself on being thorough, dependable, and organized, this is your opportunity to shine.

What You’ll Do

As the Services Business Operations Administrator, you’ll serve as the connective tissue across our services organization—ensuring that contracts, purchase orders, and project data are all aligned and accurately processed. You’ll be an integral part of supporting our services teams by keeping our systems sharp, our invoices on time, and our customer interactions seamless.

Lead and Support Key Business Operations

• Manage the full order process for services—from initial PO review to invoice delivery.
• Ensure all purchase orders are accurate and aligned with contractual requirements and approved proposals.
• Create and follow up on invoices for services projects.
• Track accounts receivable, collections, and coordinate customer payment terms.
• Collaborate with sales, project management, and engineering to collect data inputs for successful execution.

Maintain Financial Accuracy and Compliance

• Understand and apply internal policies and procedures to all transactions.
• Assist in reconciling financial statements and understanding AR/AP aging.
• Monitor project financials and invoice timing to support business cash flow.

What You’ll Bring

• Detail Orientation & Financial Aptitude: You’re the type of person who spots inconsistencies others miss and understands the financial ripple effects of every transaction.
• Self-Motivation & Ownership: You don’t wait to be told what to do—you take initiative and work independently to meet deadlines.
• Judgment & Systems Thinking: You approach problems analytically, use sound judgment, and aren’t afraid to make the right call when decisions are needed.

Required Experience:

• High school diploma required.
• 1 years of experience in sales administration or support, or a related role.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office and general computer literacy.
• Ability to work independently with high attention to detail.

Preferred Experience:

• Associate’s or Bachelor’s degree in business administration or a related field.
• 2 years of experience in sales or business operations support.
• Familiarity with Salesforce or other CRM systems.
• Experience with business contracts and invoicing best practices.

Additional Benefits:

• Short Term Disability
• Long Term Disability
• 401k Plan with employer match
• Limited Flexible Spending Account
• Life Insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Bonus plan

Pay range: $62,500 – 70,000 (Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies, experience, and location)

Location: Rochester, NY

Take the Next Step

This is your opportunity to join a forward-thinking team where your skills, creativity, and ambition will be celebrated. Apply today to become a key player in SimuTech Group’s mission to revolutionize the engineering industry.

SimuTech Group is an Equal Employment Opportunity Employer.