Service Coordinator -PT

Position Summary

The Service Coordinator is responsible for supporting residents in affordable housing communities by connecting them with community resources, social services, and programs that promote housing stability, wellness, and self-sufficiency. This position works closely with residents, property management staff, local agencies, and service providers to enhance residents’ quality of life while maintaining compliance with housing program requirements.

Key Responsibilities

• Assess resident needs and provide referrals to appropriate community resources and supportive services.
• Develop and maintain relationships with local service providers, healthcare organizations, employment agencies, and community partners.
• Coordinate educational, health, wellness, financial literacy, and community engagement programs for residents.
• Assist residents with access to benefits such as food assistance, healthcare, transportation, childcare, and employment resources.
• Conduct resident outreach, intake assessments, and follow-up services as needed.
• Maintain accurate resident files, service documentation, and reporting records in compliance with company and funding requirements.
• Support residents during crises by providing referrals, intervention resources, and advocacy when appropriate.
• Collaborate with property management staff to identify residents who may benefit from supportive services while maintaining confidentiality standards.
• Organize resident events and activities that foster community involvement and resident retention.
• Monitor program outcomes and prepare reports for management, regulatory agencies, or funding partners.
• Ensure compliance with HUD, LIHTC, and other affordable housing program guidelines as applicable.

Qualifications

• Bachelor’s degree in Social Work, Human Services, Psychology, Sociology, or related field preferred.
• Minimum of 1–3 years of experience in social services, community outreach, case management, or affordable housing.
• Knowledge of affordable housing programs, HUD regulations, and community resources preferred.
• Strong communication, organizational, and interpersonal skills.
• Ability to work effectively with diverse populations, including seniors, families, and individuals with special needs.
• Proficient in Microsoft Office and case management or property management software.
• Ability to maintain confidentiality and handle sensitive information professionally.

Skills & Competencies

• Problem-solving and conflict resolution
• Community engagement and advocacy
• Crisis intervention and resource coordination
• Time management and multitasking
• Cultural sensitivity and empathy
• Team collaboration and professionalism