What are the responsibilities and job description for the Sporting Goods Associate position at Simpson Hardware and Sports?
The Sales Associate (Sporting Goods/Shoes) first and foremost will work as a team to serve customers in finding and choosing products that fill a need or solve a problem. He/she will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall department cleanliness.
Essential Duties & Responsibilities
Include the following. Other duties may be assigned.
Customer Service:
- Provide a positive representation of Simpson Hardware and Sports.
- Proactively assist customers in solving problems.
- Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
- Possess a friendly, outgoing demeanor; work well with customers as well as associates.
- Ensure all pages and calls are answered promptly, courteously, and effectively.
- Forward any customer complaint that cannot be handled to a member of management.
- Possess strong product knowledge and knowledge of store layout and location of products.
- Assist customers throughout the store with personal, customized service based
- on the premise of "amazing every customer, every time".
Store Operations
- Assist in creating a positive, professional, and safe work environment.
- Assist with receiving, checking in, and stocking of merchandise in
Sporting Goods and Shoes.
- Assist with maintaining back stock levels.
- Assist with daily maintenance, orderliness and cleanliness of the sales floor and shoe stock room
- Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
- Assist with merchandise resets in the Sporting Goods area.
- Provide assistance to Department Specialists, i.e., price changes, special orders.
- Ensure signage is current throughout the department.
- Communicate any Store Support Center issue to the store manager for followup.
- Communicate any merchandising, cost control, or sales ideas to the store manager.
- Participate in store meetings.
- Be professional in appearance and actions.
- Perform all other duties as assigned.
Education/Training
High School or GED equivalent.
Experience
Formal retail experience preferred. Experience in shoe sales is a plus.
Physical Demands
Standing, walking, lifting (up to 25 lbs) and climbing a ladder
About Simpson Hardware and Sports
At Simpson Hardware and Sports, we're more than just a team; we're a community of individuals united by a shared set of core values that drive our work and shape our culture. We believe in a Sincere Desire to Serve, fostering a collaborative and supportive environment where everyone feels valued and empowered. We embrace Commitment to Growth and Learning, striving for excellence in everything we do and continuously seeking ways to improve. We are committed to Integrity, ensuring that our actions align with ethical principles and benefit our community. Our mission is to go the extra mile for our customers and build a team that shares our core values. Here at Simpson Hardware and Sports, we are a family-oriented, innovative, fast-paced, caring environment. Join our team!