What are the responsibilities and job description for the Customer Service Representative / Account Manager position at SIMPSON DOOR COMPANY?
Support profitable sales growth by managing quoting, order execution, and customer communication while delivering fast, accurate responses and driving follow-up on open opportunities.
This role is expected to operate with a high level of accountability, responsiveness, and ownership, contributing to a best-in-class customer experience.
Key Responsibilities
- Own day-to-day customer communication, ensuring timely and professional responses
- Provide product knowledge, pricing, and order support to customers and internal teams
- Generate accurate quotes and respond to customer inquiries in a timely manner
- Track and follow up on open quotes to support conversion and order growth
- Manage routine claims, balance inquiries, and order-related issues
- Maintain accurate customer records and order data within company systems
- Partner with outside sales representatives to support customer needs and close opportunities
- Identify opportunities to move existing inventory, including SMO, by aligning with customer demand
- Support overall team performance through collaboration, communication, and consistent execution
What Success Looks Like
- Timely and consistent quote turnaround
- High level of responsiveness to customers and internal teams
- Strong quote-to-order conversion support
- Accurate order processing and issue resolution
Qualifications
- Associate’s degree in business, marketing, communication, or equivalent experience
- Strong communication and customer service skills
- High attention to detail with strong organizational and multitasking ability
- Ability to work effectively in a fast-paced environment
- Team-oriented mindset with the ability to work cross-functionally
- Proficiency with standard business software and systems
Wage and Benefits
Hourly Wage = $26.44 - $36.06
- Medical, Dental and Vision Plan
- 401(k) 100% match up to the first 4% of an employee’s own 401(k)contributions. The Company may also provide an additional discretionary contribution of 4% of your compensation (CORE). Company contributions are 100% vested.
- 10 vacation days per year
- 80 hours of sick leave per year
- Life Insurance
- Long Term Disability
- 8 Paid Holidays per year plus 3 floating holidays
- Employee Assistance Program
- Safety Reimbursement Program
- Health & Wellness Reimbursement Program
- Employee Recognition Program after 5 years
- Employee Product Discounts
Simpson Door Company is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, disability, pregnancy, religion, genetic information, sexual orientation, transgender status, gender identity, marital status, veteran status, or any other characteristic protected by federal, state, or local law. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact dory.chase@simpson.com.
Salary : $26 - $36