What are the responsibilities and job description for the Account Manager position at Simpro Software?
Job Context
As an Account Manager, you will be the cornerstone of our customer relationships. You'll be responsible for the health, retention, and growth of a dedicated portfolio of Simpro customers. Your mission is to act as a trusted advisor, ensuring our clients are getting the maximum value from our solutions while identifying opportunities to deepen our partnership.
What You’ll Do
Key Responsibilities
What You’ll Bring
What We Can Offer You
We Are One Team
We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome with us and to provide equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
If you'd like to join a fun and progressive organization, where there are opportunities to develop your career, please apply now with your CV/resume.
As an Account Manager, you will be the cornerstone of our customer relationships. You'll be responsible for the health, retention, and growth of a dedicated portfolio of Simpro customers. Your mission is to act as a trusted advisor, ensuring our clients are getting the maximum value from our solutions while identifying opportunities to deepen our partnership.
What You’ll Do
Key Responsibilities
- Account Health & Relationship Management: Proactively manage a portfolio of existing customer accounts to foster long-term, successful partnerships. You will serve as the primary point of contact and customer advocate within Simpro.
- Identify and Close Expansion Opportunities: Develop a deep understanding of your clients' businesses and goals to identify opportunities for upsell and cross-sell. You will be responsible for managing the entire expansion sales cycle for your accounts from identification, through progression, and close in order to meet and exceed monthly and quarterly expansion / renewal targets
- Strategic Business Reviews: Conduct regular executive business reviews (EBRs) with key stakeholders to demonstrate ROI, share best practices, and align Simpro's solutions with their evolving business needs.
- Customer Advocacy: Act as the voice of the customer internally, collaborating with Product, Support, and Professional Services teams to ensure customer feedback is heard and addressed.
- Forecasting & Reporting: Maintain accurate records of all account activities in our CRM (e.g., Salesforce) and provide reliable forecasts for renewals and expansion sales.
- Proven Experience: experience in a B2B Account Management or Customer Success role, preferably within a SaaS company.
- Commercial Acumen: A strong track record of consistently meeting and exceeding renewal and expansion sales targets. You're comfortable negotiating contracts and closing deals.
- Relationship Builder: Exceptional interpersonal and communication skills with a genuine passion for helping customers succeed. You build rapport and trust with ease.
- Tech Savvy: Proficient with CRM software (Salesforce experience is a plus) and comfortable learning new technologies.
What You’ll Bring
What We Can Offer You
- Responsible Time Off
- Comprehensive medical, dental, vision package with 100% employer paid options
- Additional benefits including Health Savings Account; Flexible Spending Account; Critical Illness Insurance; Hospital Insurance; Accident Insurance; Life Insurance and AD&D; and Disability Insurance available to purchase.
- Wellness Challenge App, Diabetes Prevention App, and Health Hub App
- 401k/Retirement Plan with 6% employer match
- Generous Parental Leave Program
- Paid Volunteer Leave Days
- Public Holiday Exchange Scheme
- Talent Referral Program – get rewarded for referring a friend to join our team!
- Diverse training & internal networking opportunities across all of our product lines
- Opportunities for career progression and development
- Service recognition awards
- Click here to find out more about working at Simpro Group!
We Are One Team
We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome with us and to provide equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
If you'd like to join a fun and progressive organization, where there are opportunities to develop your career, please apply now with your CV/resume.
- Please note, no agencies will be accepted in the recruitment of this role.