Remote Direct Support Professional (Full Time / Night Shift)

Job description

TITLE: Remote Direct Support Professional (rDSP), Full-Time, Night Shift

TYPE: Onsite, Full Time, Hourly, 40 hrs per week

REPORTS TO: Remote Support Care Manager

SITE LOCATION: Tournament Drive, Memphis, TN

LAST UPDATED: August 1, 2025

Summary:

SimplyHome's mission is to empower independence through innovation. SimplyHome designs and installs customizable systems and offers related client care for aging and disabled populations. Additionally SimplyHome launched a remote support service line in Fall 2024. Our core values include:

• Innovation – creatively blaze new trails
• Excellence – abide by a higher standard
• Integrity – do the right thing
• Community – create connection and build family through service and joy
• Empowerment – respect everyone; help unleash the full potential in all
• Commitment – passion and dedication of heart, mind, and soul to the work that we do

Those whose values are aligned to the values listed above are enthusiastically requested to apply.

Job Purpose:

SimplyHome is seeking compassionate, dependable, and tech-savvy individuals to join our Remote Support Team—a specialized call center dedicated to providing real-time assistance and oversight to individuals with intellectual and developmental disabilities (IDD) and older adults who are aging in place. Through enabling technology and person-centered care practices, our Remote Direct Support Professionals (RSPs or rDSPs) promote independence, dignity, and safety by responding to alerts and providing virtual support for activities of daily living.

This role is ideal for someone who thrives in a mission-driven environment, understands the importance of respectful and empowering care, and is confident using technology to make a real difference in people’s lives.

Why Join Our Team?

At SimplyHome, we don’t just offer jobs—we offer meaningful work with real impact, and a team that feels like family. As part of our commitment to supporting those who support others, we provide a competitive and well-rounded benefits package designed to help you thrive both personally and professionally.

Full-Time Employee Benefits Include:

• Health Insurance – Comprehensive medical coverage to support your well-being and peace of mind.
• Dental & Vision Insurance – Keep your smile and your focus sharp with quality coverage.
• 401(k) Retirement Plan – Plan for your future with employer-supported retirement savings.
• Paid Time Off (PTO) – Generous PTO for rest, relaxation, and personal needs—because balance matters.
• Flexible Scheduling – We value work-life integration and offer flexible scheduling wherever possible.
• Mission-Driven Culture – Join a passionate team dedicated to empowering independence through innovative technology.
• Opportunities for Growth – Be part of a growing company that invests in training, development, and internal advancement.
• Inclusive and Supportive Workplace – We foster a culture of empathy, collaboration, and person-centered thinking—for both the people we serve and the people we work alongside.

Essential Duties and Responsibilities include, but are not limited to:

• Remote Support and Monitoring
• Deliver high-quality, person-centered support using remote monitoring tools (e.g., sensors, smart devices, exterior cameras).
• Respond promptly to system alerts to ensure safety, respect autonomy, and maintain privacy.
• Assess a variety of real-time scenarios and determine the appropriate course of action.
• Support individuals in daily routines, health-related prompts, and decision-making while fostering independence.
• Communication and Collaboration
• Maintain continuous communication with the Remote Support Manager, team members, and external caregivers.
• Participate in team decision-making and share observations, insights, and support strategies.
• Coordinate shift changes effectively by communicating key updates to incoming staff.
• Engage with each individual’s Circle of Support to ensure consistent and informed care.
• Documentation and Compliance
• Accurately complete real-time documentation for all support interactions and alert responses.
• Ensure compliance with internal procedures, policies, and relevant regulations.
• Follow all Support and Technology Plans as outlined for each individual.
• Uphold confidentiality, HIPAA standards, and SimplyHome’s policies at all times.
• Completes and maintains all required training and certifications.
• Technology Use and Troubleshooting
• Navigate and operate SimplyHome’s customer portal and in-home technology systems.
• Identify and report any technology issues promptly to the Remote Support Manager.
• Collaborate with internal departments for resolution of technical concerns as needed.
• Culture, Mission, and Professionalism
• Embody SimplyHome’s mission: Empower independence through innovation.
• Represent SimplyHome with professionalism, compassion, and integrity.
• Foster a positive, team-oriented environment by demonstrating initiative, accountability, and respect.
• Uphold our core values: Integrity, Community, Excellence, Innovation, Commitment, and Empowerment.
• Perform other related duties as necessary and assigned by leadership

Qualifications and Desired Skills

Successful candidates will demonstrate the following knowledge, skills, and attributes:

• Technical Proficiency
• Proficient with CRM platforms, Microsoft Office, Google Workspace, and virtual meeting tools (e.g., Zoom, Google Meet).
• Interest and ability to learn smart home technology and Internet of Things (IoT) applications.
• Communication and Interpersonal Skills
• Welcoming, personable, and professional demeanor in all interactions.
• Excellent written and verbal communication skills.
• Demonstrates patience, empathy, and understanding, particularly when supporting individuals with intellectual and developmental disabilities (IDD) or aging populations.
• Practices person-centered thinking and values dignity and autonomy in care delivery.
• Problem Solving and Learning Orientation
• Strong critical thinking and problem-solving abilities.
• Self-motivated and eager to learn, grow, and innovate in a technology-enabled care environment.
• Able to manage multiple tasks and adapt to dynamic priorities with composure.
• Work Style and Collaboration
• Thrives in a collaborative team environment while also being effective as an independent contributor.
• Flexible, dependable, and committed to supporting SimplyHome’s mission and values.
• Understands critical nature of remote center staffing and limits call-outs and schedule change requests to most essential needs only.

Important Notes on Schedule and Compensation

• The Remote Support Center operates 24/7, 365 days per year, making scheduling a critical component of business operations.
• Consistent, reliable attendance and adherence to the staffing schedule are essential to this role.
• This is a full-time, hourly position, typically scheduled for five days per week (40 hours).
• The Night Shift runs from 9:00 PM to 5:00 AM.
• Starting pay for the night shift is $19.00 per hour, cost of living adjustments made annually
• This role is eligible for a weekend and holiday pay shift differential and overtime.
• Weekend availability is required for a minimum of two shifts per month; weekend hours may be paid as overtime or offset with alternate weekdays off.
• Holiday coverage may be required on a rotating basis; holiday pay is provided in accordance with company policy.
• Flexibility is essential, especially during inclement weather, emergency events, or staff shortages. Advance notice will be provided whenever possible.
• Occasional schedule adjustments may be made based on service needs.

Education and Experience and other Requirements

• A high school diploma or GED is required.
• Associate’s or Bachelor’s degree in a related field preferred.
• Minimum of 2 years of relevant experience is required.
• Must be able to successfully complete all required training for this position
• Must be able to successfully pass necessary background checks and identification requirements.
• Must be legally eligible to work overnight shifts in compliance with federal and state labor laws.

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $19