Patient Coordinator

At Worcester Dental Arts, the Patient Coordinator is more than a front desk role — you are the first impression and a key part of creating a calm, welcoming experience that helps patients feel comfortable from the moment they walk in. If you thrive in a fast-paced, patient-focused environment and know how to keep a schedule running smoothly, we’d love to meet you. 

What You’ll Do 

• Create a welcoming, high-energy environment by greeting patients and setting the tone for an exceptional visit  

• Keep the day running seamlessly by managing the schedule, minimizing wait times, and proactively solving issues as they arise  

• Serve as the connection point between patients and the clinical team, ensuring smooth handoffs and clear communication  

• Support patients through their visit — from check-in to check-out — including scheduling next appointments and collecting payments  

• Present treatment plans, explain insurance coverage, and discuss financial options with confidence and accuracy  

• Stay ahead of the schedule by confirming appointments, verifying insurance, and following up on missed or late arrivals  

• Maintain accurate patient records and ensure all processes align with HIPAA standards  

• Contribute to a clean, organized, and professional front office environment  

• Support the team with onboarding, training, and day-to-day office operations  

• Perform other duties and responsibilities as assigned by management 

This is an opportunity to step into a well-run, team-oriented practice where your role is essential to both the patient experience and the success of the office. 

Full-time Benefits 

We recognize that taking care of our team is just as important as taking care of our patients. That’s why we offer a comprehensive benefits package, including: 

• Health insurance starting on your first day of employment 

• Vision insurance  

• Paid vacation time  

• Paid holidays  

• Paid sick time  

• Dental and orthodontic benefits  

• 401(k) retirement plan with employer contribution 

• Consistent, set schedule (no weekends!) 

• Previous experience in a dental office setting is preferred 

• Hands-on experience verifying insurance and a strong understanding of coverage, benefits, and patient responsibility is highly desired  

• Proven ability to manage a busy schedule and multitask in a fast-paced environment  

• Strong communication skills with the ability to confidently speak with patients about treatment and finances  

• High attention to detail and accuracy in handling patient information and payments  

• Professional presence with a positive, team-oriented mindset that provides exceptional customer service to all our patients 

• Comfort using practice management software and standard office tools  

Salary : $20 - $24