What are the responsibilities and job description for the Desktop Support Specialist - Sacramento (hybrid) position at SimpliGov?
About Us
SimpliGov is the government forms and workflow automation platform that helps agencies ditch the paper, move faster, and serve constituents better. We provide one platform for all government workflows - fill, pay, route, automate, sign, and populate. Built for how government really works, SimpliGov combines modern tech with a human touch: no-code tools, fast support, and proven results across 100 agencies.
We are growing rapidly and looking for talented, high-impact players to join our team!
Role Overview
We are seeking a motivated and customer-focused Desktop Support Specialist to join the SimpliGov team. This person will be responsible for providing internal technical assistance to end-users, maintaining hardware and software systems, and ensuring smooth day-to-day technology operations. The ideal candidate will have a strong troubleshooting mindset, excellent communication skills, and a passion for solving IT problems.
This is a hybrid role that will be to work from our office in Sacramento, CA for 2-3 days per week, on average.
Responsibilities
SimpliGov does not currently sponsor applicants for work visas.
The US base salary range for this full-time position begins at $70,000 benefits. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
SimpliGov participates in the federal government's E-Verify program, which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates.
SimpliGov is the government forms and workflow automation platform that helps agencies ditch the paper, move faster, and serve constituents better. We provide one platform for all government workflows - fill, pay, route, automate, sign, and populate. Built for how government really works, SimpliGov combines modern tech with a human touch: no-code tools, fast support, and proven results across 100 agencies.
We are growing rapidly and looking for talented, high-impact players to join our team!
Role Overview
We are seeking a motivated and customer-focused Desktop Support Specialist to join the SimpliGov team. This person will be responsible for providing internal technical assistance to end-users, maintaining hardware and software systems, and ensuring smooth day-to-day technology operations. The ideal candidate will have a strong troubleshooting mindset, excellent communication skills, and a passion for solving IT problems.
This is a hybrid role that will be to work from our office in Sacramento, CA for 2-3 days per week, on average.
Responsibilities
- Provide Tier 1 and Tier 2 support for desktop, laptop, mobile devices, and peripheral equipment (printers, monitors, docking stations).
- Install, configure, and troubleshoot operating systems (Windows) and common business applications (Microsoft365, etc)
- Deploy, patch, and update hardware and software using endpoint management tools (Intune, SCCM, or equivalent).
- Set up and maintain user accounts, permissions, and group policies in Active Directory and related systems.
- Assist with workstation imaging, hardware rollouts, and asset inventory management.
- Respond to support tickets via IT ticketing system
- Provide in-person and remote support for end-users across multiple locations.
- Document solutions, maintain technical knowledge base, and escalate complex issues as needed.
- Collaborate with systems and network administrators to support IT infrastructure.
- Ensure compliance with security policies and participate in IT best practices.
- Assist with occasional in-office responsibilities (building access, deliveries, hardware, supply levels, etc) as needed
- This is a HYBRID role that requires 2-3 days per week in our Sacramento office.
- 3-5 years of experience in desktop or IT support role
- Strong knowledge of Windows operating systems
- Experience supporting a distributed workforce
- Familiarity with Active Directory, Group Policy, and user account management.
- Understanding of networking basics (TCP/IP, DNS, DHCP, VPN).
- Experience with device management tools (SCCM, Intune, or equivalent).
- Strong customer service and communication skills
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field.
- CompTIA A , Network , or Microsoft/Azure certifications.
- Experience supporting cloud-based tools (Microsoft 365, Google Workspace).
- Exposure to ITIL service management practices.
- Experience working in a rapidly scaling organization
- Medical, dental, and vision insurance plans, with 80% employer contribution for employees and 75% for dependents (contributions based on base-level plan; buyup plans available at additional costs)
- Company-sponsored life, short-term, and long-term disability insurance
- 11 Paid holidays
- Flexible paid time off policy
- 401k plan with 4% employer match
- Monthly stipends for home office expenses
- Monthly wellness stipends
SimpliGov does not currently sponsor applicants for work visas.
The US base salary range for this full-time position begins at $70,000 benefits. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
SimpliGov participates in the federal government's E-Verify program, which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates.