What are the responsibilities and job description for the Processing Clerk position at Simplicity Laser?
Processing Clerk
Simplicity Laser is looking to hire a positive, intelligent, hardworking person to be a
part of its team. As the Processing Clerk, you will be responsible for ensuring that customer billing, processing, and cancellation concerns are accurately and timely transacted in line with company policies and procedures. You will also provide training to other members of the processing team and other company employees. Your goal is to ensure that customers have the best experience possible while ensuring company profitability. The team is a fun group of misfits that enjoys working hard and having fun while do so. We pride ourselves on teamwork and communication. We don’t have too many boring meetings, and sometimes we go to lunch as a team. (We also have a soda machine.) Some of our
alumni have gone on to be presidents, supreme court justices, famous actors,
famous musicians, etc. (Okay, that isn’t true.) We really have a fun culture, and we
want you to join!
Essential Duties and Responsibilities:
- Reviewing company billing emails (notifications, billing, membership entry, etc.) and process transactions in Mindbody.
- · Resolve customer concerns as they relate to billing to ensure a positive customer experience while ensuring company profitability.
- Review membership agreements to ensure that agreements comply with the company’s policies and procedures.
- · Provide training to employees based on needs identified in the membership agreement audit and your day-to-day management of the company emails.
- · Review membership agreements in DocuSign and ensure that signatures are being collected.
- · Other duties as assigned.
Job Type: Part-time
Pay: $15.00 - $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
Salary : $15 - $16