Regional Training and Development Manager – NYC & Tri-State Area

Overview

The Regional Training and Development Manager supports operational excellence, team development, and hospitality standards across multiple venues. This role partners closely with leadership teams to drive consistency in guest experience, strengthen training programs, support new restaurant openings, and foster a high-performance culture across all locations.

The ideal candidate is an experienced hospitality professional with a strong background in training, operations, leadership development, and multi-unit restaurant support.

Key Responsibilities

• Travel between venues to support operations, team performance, and guest experience.
• Create and manage systems that ensure restaurants are organized to achieve consistently high operating standards.
• Ensure consistent execution of service, hospitality, and operational standards across all locations.
• Partner with General Managers and leadership teams to identify performance gaps and implement operational improvements.
• Support new restaurant openings, including staffing, onboarding, and training execution.
• Uphold brand standards and maximize sales through supporting marketing initiatives and events.
• Participate in interviewing and selection of key hires, including management and senior hourly staff.
• Oversee onboarding and training for venue staff across multiple locations.
• Coach, mentor, and develop management and hourly teams.
• Foster a culture of continuous learning, problem solving, professional development, and team engagement within the training team.
• Oversee recruitment, training, development, performance management, employee relations, and benefits.
• Track and report on training program effectiveness, employee progress, and overall impact on restaurant performance.
• Protect, evolve, and elevate the brand through every guest interaction and all aspects of team leadership at the store level.
• Maintain operational consistency and reinforce company culture across all venues.
• Support leadership initiatives that strengthen employee engagement and longterm team success.
  
  

Qualifications

• 4 to 5 years of experience in upscale restaurant or hospitality management.
• Experience hiring, interviewing, onboarding, and training staff.
• Multiunit and/or highvolume hospitality experience preferred.
• Strong leadership, communication, organizational, and coaching skills.
• Ability to maintain high standards in fastpaced hospitality environments.
• Willingness to travel regularly between locations within the assigned region.
• Passion for hospitality, guest experience, and team development.