What are the responsibilities and job description for the Front Desk Receptionist position at Simple Details?
About Simple Details
Simple Details is a premium automotive protection and performance studio in Virginia Beach. We install paint protection film, ceramic coatings, and window tint, and we perform paint correction, detailing, and performance upgrades on luxury and exotic vehicles. Our standard is a white-collar experience in a blue-collar industry, and it starts at the front desk.
The Role
The Receptionist is the first person our clients see and hear. You will greet every guest, answer and route phone calls, check clients in and out, keep client records accurate, and keep our lobby and restrooms spotless. You will work closely with our Service Advisor and Operations Team to make sure every client gets the right information at the right time.
What You Will Do
- Answer incoming calls promptly and route each caller to the right team member
- Take complete messages and make sure every callback is logged and returned
- Relay client questions and updates between clients and our Service Advisor accurately and on time
- Greet every guest on arrival and keep waiting clients informed
- Check clients in and out, including vehicle check-in photos, signed documents, and payment
- Enter client and vehicle information into our scheduling and CRM systems accurately
- Clean and restock restrooms and keep the lobby and lounge presentable throughout your shift
- Complete opening or closing duties based on your shift
What We Are Looking For
- High school diploma or equivalent
- Front-desk or service writer experience in the automotive industry (detailing, PPF, tint, dealership, or collision) strongly preferred; customer service or hospitality experience also considered
- Clear, professional communication on the phone and in person
- Comfortable with tablets, scheduling software, and accurate data entry
- Able to commit to a fixed morning or afternoon shift and every other Saturday
- Able to stand and walk for extended periods and lift up to 25 lbs
- Takes pride in a clean, organized workspace, including restroom and lobby cleaning
This Role Is for You If
- You notice when something is out of place and fix it before anyone asks
- You like being the first impression and keeping the front desk calm and organized
- You want a consistent part-time schedule you can plan around
Soft Skills & Cultural Fit
- High Standards: You keep the lobby, restrooms, and front desk at the same standard as the work our technicians deliver on every vehicle.
- Integrity: You pass along client and Service Advisor messages exactly as given, and you say "let me confirm that" instead of guessing.
- Dependability: You arrive on time for every shift, because clients and the team rely on the front desk being open and covered.
- Results-Driven: A call is finished when the caller reaches the right person, and a check-out is finished when payment, signature, and review request are complete.
- Team Player: You hand off your shift cleanly so nothing is missed between the morning and afternoon desk.
- Resourceful: When a client asks something you can't answer, you find the right person quickly and keep the client informed while you do.
Why Join Simple Details
- Competitive hourly pay
- Consistent, fixed part-time schedule
- Career growth into client experience roles
- Professional training on our systems and service standards
- Employee wellness and assistance programs
If you are ready to elevate your career as a Receptionist and join a team dedicated to excellence and innovation, apply today to become part of the Simple Details family!