Onboarding Specialist

About the Company

Simpay is seeking an Onboarding Specialist who is a natural investigator of information and who has experience assessing applications for completeness and credit decisions. This role reviews merchant applications, cross-checks information for accuracy and legitimacy and works with sales representatives to gain additional information. The goal of the Onboarding Specialist role is to prevent exposure to unwanted risk and fraud. The role is a part of the Underwriting department and works closely with all areas of the business to approve and deny merchant applications.

About the Role

The Onboarding Specialist will be responsible for reviewing merchant applications and ensuring that all information is accurate and legitimate.

Responsibilities

• Log and organize incoming applications.
• Accurately and efficiently data enter merchant application information into Simpay’s systems.
• Research basic & advanced information & review merchant application information. Validate that all information provided on the application is accurate/supported by research/external information.
• Determine and evaluate each merchant’s risk level based on the current underwriting guidelines, policies, & procedures.
• Provide timely, effective communication to sales agents, merchants, approved third parties & other internal or external departments - either verbal or in writing - regarding merchant applications in adherence to the approval process.
• Guide in resolving any conflicting information found during the underwriting process. Request additional information and supporting documentation where appropriate.
• Pull and review various basic and advanced reports and conduct searches for regulatory purposes and assess the legitimacy and creditworthiness of the applicant.
• Interpret, explore, resolve any conflicting information found during the underwriting process.
• Complete special projects as assigned from time to time by the manager – including but not limited to existing guide revision or new guide creation.
• Enter and check MAC & OFAC alerts into systems.
• Handle internal requests from other departments.

Qualifications

• Experience working for a service-oriented, small-midsized company, is preferred.

Required Skills

• Must have strong computer skills, experience with Microsoft Office (specifically Outlook, Word, & Excel).
• Must be able to navigate between screens, work between multiple tabs quickly, efficiently, have knowledge of keyboard shortcuts in Windows environment, etc. This should be second nature.
• Skills in data interpretation & data entry with a good speed/accuracy and low error rate.
• Excellent organizational and multitasking skills.
• Excellent interpersonal communication skills (written and verbal).
• Excellent analytical and problem-solving skills a must – the ability to put smaller pieces of information together to form a larger picture is essential.
• Must be able to think outside the box solve complex problems with a lot of moving parts creatively.
• Strong ability to follow instructions while using common sense to fill in missing details.
• Must be detail-oriented.
• Basic math skills required.

Preferred Skills

• Basic knowledge of payment processing industry or similar preferred but not required.
• Ability to learn and follow complex Underwriting policies and procedures, as well as internal departmental procedures and company policies & procedures.
• Ability to make accurate, independent decisions based on data provided.
• Ability to work in team driven environment, yet able to work independently.
• Ability to adjust priorities and manage time wisely in a fast-paced environment.
• Able to properly service our customers while maintaining a focus on reducing company exposure/loss.

Pay range and hours

Compensation for this role is $20.00 per hour. The hours for this position are 8am-5pm EST, Monday through Friday. This may shift to 9am-6pm periodically to accommodate business needs.

Equal Opportunity Statement

Simpay is an Equal Opportunity Employer. Simpay does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Employment with Simpay is "at-will." This means that if hired, you or the Company may terminate your employment at any time with or without notice or cause.