What are the responsibilities and job description for the Part-Time Telephone Operator position at SIMEDHealth?
Full Time Telephone Operator- Your Healthcare Career Starts here at SIMEDHealth!
Join our dedicated and dynamic team in Ocala, FL, as a full-time Telephone Operator!
As the operator you will answers incoming calls courteously and respectfully, introducing self and providing a welcome greeting. You will be responsible for directing calls in a pleasant, professional manner, assisting patients as needed, confirming patient appointments and performing assorted office tasks.
Bilingual/Spanish speaking representatives are encouraged to apply.
Your Responsibilities Will Include:
SIMEDHealth is an equal opportunity employer. To learn more about SIMEDHealth, please visit SIMEDHealth.com/jobs.
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Join our dedicated and dynamic team in Ocala, FL, as a full-time Telephone Operator!
As the operator you will answers incoming calls courteously and respectfully, introducing self and providing a welcome greeting. You will be responsible for directing calls in a pleasant, professional manner, assisting patients as needed, confirming patient appointments and performing assorted office tasks.
Bilingual/Spanish speaking representatives are encouraged to apply.
Your Responsibilities Will Include:
- Answer incoming phones and direct patient calls to appropriate extension using multi-line phone system
- Answer patient inquiries regarding general customer service questions (e.g. office directions, operating hours, etc.)
- Must be able to verify patient information, update when needed and document appropriate heath care information electronically into the patient chart using Intergy
- Ability to schedule appointments, verify insurance and work an electronic fax server
- Must be able to read and interpret Hospital Call Schedules
- Review provider schedules on a daily basis and though out the day for availability
- Shall be familiar with hospital consults & transitional care calls
- Assist in directing new patient calls to our new patient coordinator
- Retrieve voicemail messages throughout the day and return calls when necessary
- Observing patient and staff safety policies & procedures including HIPAA
- Provide basic information to patients about SIMEDHealth providers and services
- Must be able to stay seated for long periods of time
- High School diploma or equivalent (Required)
- Strong computer skills, including proficiency in Microsoft Word and Outlook (Required)
- Experience using electronic medical records
- Genuine commitment to providing outstanding customer service
- Excellent communication and interpersonal skills
SIMEDHealth is an equal opportunity employer. To learn more about SIMEDHealth, please visit SIMEDHealth.com/jobs.
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