What are the responsibilities and job description for the AWS Connect Engineer position at Sim Infotech Inc.?
Job Details
Role: Contact Center Engineers with AWS Connect experience to support client
Duration : 2 years
Required Skills:
Must have prior Contact Center engineering work history with legacy contact center vendors like Genesys, Avaya, Cisco, and/or NICE. Looking for engineers with 7-8 years of experience, also skilled in AWS Connect, AWS services (such as Lambda, S3, CloudWatch), telephony, scripting with Python and JavaScript, and integration with CRMs (like Salesforce and Zendesk) and custom solutions.
Individuals should have at least 5 years experience developing, implementing, and managing AWS Connect environments and hold an AWS Solution Architect certification. Must understand the entire ecosystem around contact center technologies, including things like Network Engineering, Voice systems design, Unified Communications, PSTN and Carrier technologies, CRM integrations and CTI, API development etc.
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