What are the responsibilities and job description for the Inside Sales Representative position at Silvi Concrete Products, Inc.?
Overview
Position: Inside Sales Representative
Location: Fairless Hills, PA
Industry Leading Benefits: Medical, Prescription, Dental, Vision, 401K, Pension, Short- and Long-Term Disability, Life Insurance, Tuition Reimbursement.
As a Silvi Materials Inside Sales Representative, you will play a pivotal role within our Concrete Sales Team. You will have the opportunity to tap into the world of concrete sales and learn what the world’s most used building material is all about. Your experience will include everything from field work to processing mix designs to bidding processes.
What does Silvi Materials offer you?
- Phenomenal Benefits: Medical, Vison, Dental, Prescription, Vacation, Paid Holidays and so much more!
- Your future in mind: With 401(k) and pension options. We want all employees to build for a great retirement!
- Growth at Silvi Materials: We offer each employee the opportunity to move into any facet of our complex business. And our tuition reimbursement program is the perfect springboard to help you get there!
So, what does a Silvi Materials Inside Sales Representative do?
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- Handle inbound inquiries from contractors, builders, and homeowners, providing product recommendations based on project needs.
- Includes all web leads, small orders that dispatch needs help with, and cold calls
- Be the main point of contact for all customers under 500 yards
- Make sure all web leads are followed through and executed on with all major products. RMX, Aggregate, cement and salt.
- Prepare and deliver quotes
- Be a liaison for outside sales representatives when they need on-d help
- Coordinate order processing by entering orders accurately into the system and confirming details like mix type, volume, and delivery timing.
- Work in collaboration with dispatch and logistics teams to ensure jobfiles are up to date and ready for delivery
- Maintain customer relationships by following up on quotes, checking satisemandfaction after deliveries, and encouraging repeat business.
- Provide technical guidance on mix selection, additives, curing times, and application best practices (within company expertise).
- Resolve customer issues such as delivery delays, quality concerns, or billing discrepancies by working with operations and quality control teams.
- Track sales activity and pipeline using CRM or internal systems, ensuring accurate records of leads, opportunities, and closed sales
- Upsell and cross-sell products like specialty mixes, admixtures, or related services (e.g., pumping or finishing).
- Stay informed on market conditions, including construction trends, competitor pricing, and seasonal demand fluctuations, to adjust sales strategies.
- Leverage digital advertising strategies to generate more leads in conjunction with the marketing team
Qualifications and Skills:
- Valid Driver’s License
- Bachelor's degree with major in Business Administration, Finance, and or Engineering Preferred
- At least 2 years relevant sales expereince
- Well-experienced, focused on business objectives and highly effective in dealing with a broad range of internal and external customers.
- Possesses solid communication, analytical, and management skills
- Possesses the flexibility/adaptability to change projects on short notice.
Physical Demands:
In a typical work setting, people in this job:
- Lift 20 pounds on occasion.
- Use one or two hands to grasp, move, or assemble objects
- Stand for long periods of time.
- Kneel, stoop, crouch, bend, stretch, twist or crawl.
- Hear sounds and recognize the difference between them.
- See details of objects that are less than a few feet away.
- See differences between colors, shades, and brightness.
Silvi Materials does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.