What are the responsibilities and job description for the Mortgage Operations Specialist position at Silverton Mortgage?
Why Silverton Mortgage
Location: Hybrid (Atlanta, GA)
Pay: The expected base pay range for this position is from $45,000 to $50,000 plus additional bonus opportunity resulting in an expected total annual compensation of $50,000-55,000. The annual compensation range is based on experience, qualifications, and other relevant factors. Final compensation decisions will take into account a variety of considerations, including individual skills, internal equity, and organizational needs.
Why join us?
At Silverton Mortgage, our team members recognize that home loans are as unique as the people who seek them and work closely with borrowers to find the right program to fit their specific needs. We are guided by the strong belief that communication is key, which is why we take pride in helping home buyers through the entire loan process, from application to closing, managing all aspects in-house. We take pride in giving back to the community which is why we started the Silverton Foundation with the mission to provide a mortgage and rent assistance program to help reduce financial and emotional burdens, allowing parents to focus on their child’s health. Our goal is that when their child is ready to return after the crisis, their home and loved ones are waiting.
The Operations Specialist III assists the Underwriting and Closing department. This position is responsible for reviewing mortgage loan files for accuracy and assisting in correctly and efficiently taking a file to its completion.
Job Functions
File Maintenance
Education: High school diploma or equivalent required.
Business Unit -
Silverton Mortgage
- We are a people first organization that was voted a top place to work by the Atlanta Journal and Constitution and the Financial Services Industry
- We believe in giving back and we do so through The Silverton Foundation
- Our strong communication skills drive customer satisfaction
- We offer extensive product lines and maintain an in-house loan process that offers a competitive edge
- We have fun!
Location: Hybrid (Atlanta, GA)
Pay: The expected base pay range for this position is from $45,000 to $50,000 plus additional bonus opportunity resulting in an expected total annual compensation of $50,000-55,000. The annual compensation range is based on experience, qualifications, and other relevant factors. Final compensation decisions will take into account a variety of considerations, including individual skills, internal equity, and organizational needs.
Why join us?
At Silverton Mortgage, our team members recognize that home loans are as unique as the people who seek them and work closely with borrowers to find the right program to fit their specific needs. We are guided by the strong belief that communication is key, which is why we take pride in helping home buyers through the entire loan process, from application to closing, managing all aspects in-house. We take pride in giving back to the community which is why we started the Silverton Foundation with the mission to provide a mortgage and rent assistance program to help reduce financial and emotional burdens, allowing parents to focus on their child’s health. Our goal is that when their child is ready to return after the crisis, their home and loved ones are waiting.
- Earned 2022 & 2024 Top Workplaces Culture Excellence recognition for Innovation, Work-Life Flexibility, and Compensation & Benefits issued by Energage and USA Today.
- Recognized in Atlanta Business Chronicle for multiple years as one of the Best Places to Work, and as a Top Workplace in both the Atlanta Journal-Constitution and Charlotte Observer.
- Competitive pay and benefits, 401k match, 10 holidays, PTO, Volunteer Time Off.
The Operations Specialist III assists the Underwriting and Closing department. This position is responsible for reviewing mortgage loan files for accuracy and assisting in correctly and efficiently taking a file to its completion.
Job Functions
File Maintenance
- Confirms completeness of system data related to contract, closing screens, document delivery dates, and file event dates.
- Responsible for adding, updating, or clearing conditions within the company loan operating system.
- Issues the clear to close in the loan operating system.
- Assigns due out dates for new loan submissions and conditions based on published turn times; assign files to the Underwriting team.
- Provides status of failed audits to ensure responsible party can complete timely resolution of audit deficiencies.
- Reviews new loan files for quality and minimum submission standards.
- Identifies and interprets post-closing failed loan document messages.
- Maintains an overall error percentage of less than 15%.
- Reviews and maintains documentation according to required standards.
- Completes a thorough checkdown of final approved loans.
- Conducts random quality control checks of loans at various stages (Processing, Underwriting, Closing) to ensure compliance with department standards.
Education: High school diploma or equivalent required.
- Years of Related Experience: 1 year of mortgage experience. Processing or underwriting experience preferred.
- Excellent written and verbal communication skills along with solid computer skills.
- Analytical thinker and consultative mind to support both team members and managers in all areas of the business.
- Goal-oriented, self-motivated with the capacity to meet and exceed assigned goals.
- Willing to learn, industrious, determined, and assertive.
- Excellent organizational skills and the ability to multitask to complete a wide variety of tasks.
- Strong people skills with ability to interact with all internal teams and external customers.
- Must be able to maintain sensitive and confidential information.
- Diligence to ensure tasks are completed thoroughly and on time.
Business Unit -
Silverton Mortgage
Salary : $50,000 - $55,000