General Summary of Job Duties

• Monitors currency transactions and completes appropriate logs and reports pursuant to Title 31.
• Repairs minor machine malfunctions.
• Observe slot play for illegal machine tampering/abuse.
• Provides customer service.
• Maintains the inventory, check in sheets, and reconciling of their bank when in operation. 
• Ensures compliance with all regulatory agencies.
• Must hold all appropriate information as confidential.

General Job Responsibilities and Duties:

• Maintain a high quality of guest service according to Silverton Be Amazing Service Standards.
• Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
• Adhere to all appearance and uniform standards.
• Maintain an open line of communication with Managers.
• Maintain a positive and professional demeanor during all interactions with guests, fellow Team Members, and Vendors.
• Ability to accept performance feedback in a professional manner.
• Regular attendance on all scheduled shifts is considered an essential function of the job.
• Arriving on time for all scheduled shifts is considered an essential function of the job.
• Other duties as assigned.

To perform the job successfully, an individual should demonstrate the following Silverton Values:

• Character:         Always do the right thing and treat everyone with dignity and respect.
• Collaboration:    Celebrate Diverse ideas, thought and talents.    
• Care:                Be KIND to yourself and each other.
• Fun:                  Our guests are here to have FUN, so we should have FUN, too!
• Excellence:       Be Amazing!

Skills, Education & Other Requirements 

• Walk the casino floor up to 8 hours  
• Ability to lift and carry 40 lbs while walking the casino floor.  
• Must have at least 6 months of prior customer service 
• Upbeat personality for all interactions with guests and fellow team members 
• Must know and understand the Title 31 procedures  
• Knowledge and communication of special promotions to our guest. Coordinates with Managers and security to detect and prevent attempts to cheat or damage gaming equipment and to identify floor irregularities to Slot Manager, Lead Supervisor or Casino Manager.  
• Holds all appropriate information as confidential 
• Exercise appropriate discretion in identifying situations that require management attention.  
• Ability to handle & secure keys within departmental guidelines 
• Adheres to regulatory, departmental and company policies. 
• High School diploma or equivalent experience is preferred. 

Required Work Cards 

• Identification that establishes identity 
• Identification that establishes the right to work in the United States 
• Gaming Card 

Machinery, Work Equipment, Programs, Software, Hardware Used 

• Must be able to learn or have working knowledge of CIS Dispatch System 
• Must be able to learn or have working knowledge of Oasis Floor System 
• Must have working knowledge of bill validators, printers, and be able to do small repairs such as clearing jams,etc.