FRONT SERVICES ATTENDANT - Graveyard

General Summary of Job Duties: The Front Services Attendant is responsible for providing professional and courteous valet, bell, and transportation services to each guest. He/she will be responsible for exceeding guest expectations through positive interactive skills.

Principle Responsibilities and Duties:

• Warmly greet all arriving guests at the Valet Entrance while providing courteous, efficient, and enthusiastic valet parking and bell services.
• Collect vehicle claim check and retrieve the guest’s vehicle for their departure.
• Mark all vehicle damage upon arrival on valet claim check in a timely manner to properly avoid property liability for existing vehicle damage and property risk management.
• Drive all vehicles safely with care, abiding by all applicable traffic laws and property regulations.
• Assist guests with luggage to and from rooms in a timely and courteous manner.
• Responsible for the storage of luggage and cleanliness of storage closet.
• Facilitate group luggage storage, delivery, etc. when applicable.
• Delivery of items to guest rooms.
• Assist guests with requests for transportation within the scope of property policies including taxis, etc.
• Facilitate dry cleaning services.
• Assist guests with wheelchair and scooter rentals.
• Accommodate guests requiring special assistance and aid.
• Drive pre-approved guests in the Silverton house vehicles to various locations around Las Vegas.
• Log all rides in reservation system for house vehicle runs.
• Maintain house cars including cleanliness, fuel levels, etc.
• Assist in regulating the movement and flow of vehicles to avoid traffic congestion.
• Report issues and/or potential problems to security or immediate supervisor to avoid traffic congestion and delays at the valet entrance.
• Answer guest questions about hotel registration, restaurants, events, activities, attractions, and amenities.
• Resolve guest problems within the scope of authority, otherwise refer to the supervisor on duty.
• Report all alleged thefts or missing items to the supervisor and/or hotel security for further investigation.
• Maintain a high quality of guest service according to Silverton Service Standards.
• Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
• Perform other job-related duties as requested.

General Job Responsibilities and Duties:

• Maintain a high quality of guest service according to Silverton Be Amazing Service Standards.
• Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
• Adhere to all appearance and uniform standards.
• Maintain an open line of communication with Managers.
• Maintain a positive and professional demeanor during all interactions with guests, fellow Team Members, and Vendors.
• Ability to accept performance feedback in a professional manner.
• Regular attendance on all scheduled shifts is considered an essential function of the job.
• Arriving on time for all scheduled shifts is considered an essential function of the job.
• Other duties as assigned.

To perform the job successfully, an individual should demonstrate the following Silverton Values:

• Excellence: Be Amazing.
• Collaboration: Celebrate Diverse ideas, thoughts and talents.     
• Core: Be KIND to yourself and each other.
• Character: Always do the right thing and treat everyone with dignity and respect.
• Fun: Our guests are here to have FUN, so we should have FUN, too!

Skills, Education & Other Requirements:

• Demonstrate ability to drive all types of vehicles.
• Possess a valid driver’s license and provide a Department of Motor Vehicle print out of a good driving record.
• Must be at least 21 years of age.

Required Work Cards:

• Valid Nevada Driver's license.
• Identification that establishes identity.
• Identification that establishes the right to work in the United States.