FRONT DESK GSR

General Summary of Job Duties: The Silverton Casino Hotel Front Desk Agent is responsible for welcoming our guests and providing a pleasant experience in a professional, and efficient manner throughout their stay.  Duties include providing excellent service to all hotel guests by checking guests in and out of the hotel, answering guest questions, booking guest reservations, and resolving guest concerns in a positive manner. Responsibilities will also include providing service for the gift shop and for selling sundries at the front desk. 

Principle Responsibilities and Duties:

• Maintains a high quality of guest service according to Be Amazing service Standards.
• Responsible for checking in and out of guests. 
• Handles all incoming reservation calls with efficiency and professionalism.
• Anticipating and addressing guests' needs and resolving their problems and complaints within limits of authority.
• Must be able to book guest reservation assist with cancellations, and answer questions on hotel rates, facilities, services, and special promotions.
• Coordinating with other departments to help ensure guests enjoy their stay.
• Displays an image of friendliness and accessibility to our guests.
• Such other job-related duties might be assigned by instruction from management. 
• Always maintain a positive attitude.
• Always ready to help our guests and our team members.
• Other duties as assigned.

General Job Responsibilities and Duties:

• Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
• Adhere to all appearance and uniform standards. 
• Maintain an open line of communication with Managers.
• Maintain a positive and professional demeanor during all interactions with guests, fellow Team Members, and Vendors.
• Ability to accept performance feedback in a professional manner.
• Regular attendance to all scheduled shifts is considered an essential function of the job.
• Arriving on time for all scheduled shifts is considered an essential function of the job.

To perform the job successfully, an individual should demonstrate the following Silverton Values:

• Excellence:       Be Amazing.
• Collaboration:   Celebrate Diverse ideas, thought and talents.     
• Core:                Be KIND to yourself and each other.
• Character:         Always do the right thing and treat everyone with dignity and respect.
• Fun:                  Our guests are here to have FUN, so we should have FUN, too!

Skills, Education & Other Requirements:

• 6 months Hotel Experience.

Required Work Cards:

• Identification that establishes identity.
• Identification that establishes the right to work in the United States.
• Health Card.
• Nevada Gaming Registration
• TAM Card

Machinery, Work Equipment, Programs, Software, Hardware Used:

• Knowledge of Front desk Operations, and Guest Services, Gift Shop, Room Reservations, PBX and Players Club.
• Basic math and spelling skills 
• Ability to demonstrate good organizational skills.
• This position requires sufficient experience, education, and job knowledge to meet current business needs.
• HIS/AS400, Windows 95, 98, 2000, Microsoft Office 97 and 2000, Excel, Micros, Super Playmate
• HOTSOS