Customer Service, Graphic Design, Embroidery

Company Description Silvertip Design is a long-standing business located in downtown Palmer, AK that provides garment customization services (screen printing, direct-to-film(heat press), embroidery, and laser engraving) as well as retail and gift sales.

Role Description The ideal candidate would fulfill multiple roles:

• The primary role of the selected individual would be to provide excellent "front-of-house" support. This would include in person, telephonic, and email customer service, with the goal being to treat customers as well as they have ever been treated. Additional duties here would include stocking of retail items, light cleaning, and other duties as assigned.
• Additionally, the ideal candidate would possess one or both of the following skills:
• Graphic design. Many customers have graphic design needs, ranging from simply preparing a file for production, to full from-scratch art design. The candidate should have demonstrated familiarity with graphic design software (we use Corel, but there are others out there and the skills translate), and be able to provide a sample of completed work
• Embroidery. Embroidery services are very hot right now and we simply cannot keep up. Any demonstrated familiarity with embroidery (whether on a commercial scale or otherwise) is beneficial. Additionally, demonstrated ability to produce high quality embroidery files is also desired.

Qualifications

• Demonstrated skills in Customer Support and Customer Service to handle inquiries, orders, and issue resolution effectively.
• Ability to promote Customer Satisfaction and a positive Customer Experience through clear communication and responsive follow-up.
• Strong Phone Etiquette and professional interpersonal skills for communicating with diverse customers and colleagues.
• Experience with graphic design tools (e.g., Adobe Illustrator, Photoshop or similar) and preparing artwork for embroidery or print.
• Hands-on experience or strong aptitude for operating embroidery machines and related equipment, with attention to detail and quality control.
• Organizational and time-management skills to prioritize multiple projects, meet deadlines, and maintain accurate records of orders and production.
• Ability to work on-site in Palmer, AK, collaborate with a team, and adapt to changing priorities in a fast-paced environment.

Details

• Current offering is for a part time (20 hour-ish) employee with possible expansion to a full-time position
• Business hours are 9am-5pm, and the customer service portion of the job would be best served from 1pm-5pm, though we have flexibility
• Graphic Design needs do not alter the customer service hours and may be performed in parallel.
• If the applicant has the ability to provide embroidery services, file creation may be performed in parallel with customer service. Our existing embroidery operator utilizes the machine from 7am-3pm, so additional embroidery use would occur outside of these hours. outside of 7am-3pm monday-friday, there is significant flexibility here.
• We offer a competitive PTO package
• Start as soon as August 31st!
• Pay starts at $19.89/hr (DOE)