What are the responsibilities and job description for the Customer Service - Fraud Prevention position at SilverSearch, Inc.?
5 days onsite
Monday-Friday 8-5pm
W2 contract
The Fraud & Dispute Associate supports card dispute and chargeback programs across debit, credit, and prepaid portfolios. This role is responsible for investigating claims, evaluating dispute processing options, and determining the most effective path to resolution while delivering a strong customer experience.
Responsibilities
- Investigate, evaluate, and process card disputes and chargebacks, including contacting cardholders to review potential fraud activity.
- Follow compliance and verification procedures to securely handle cardholder information while staying current on network regulations and internal guidelines.
- Monitor systems for suspicious card activity and provide excellent service through inbound and outbound communication with customers and stakeholders.
- Manage case timelines according to regulatory requirements and service standards, accurately documenting cardholder, transaction, and case details in internal systems.
- Respond to inquiries from internal and external partners regarding dispute requirements, system processes, case status, and the dispute lifecycle.
Qualifications
- High school diploma or equivalent required.
- 0–2 years of experience in financial services, fraud, disputes, or customer service (military experience considered equivalent).