What are the responsibilities and job description for the Cloud PC Administrator position at SilverSearch, Inc.?
Position Summary:
Our client is seeking a Cloud PC Administrator to support enterprise IT operations, including Microsoft Azure Virtual Desktop (Cloud PC), Microsoft 365 administration, end-user support, and infrastructure operations. The successful candidate will help maintain a stable enterprise computing environment while working closely with global infrastructure teams to resolve issues, implement projects, and improve IT services.
Responsibilities:
Our client is seeking a Cloud PC Administrator to support enterprise IT operations, including Microsoft Azure Virtual Desktop (Cloud PC), Microsoft 365 administration, end-user support, and infrastructure operations. The successful candidate will help maintain a stable enterprise computing environment while working closely with global infrastructure teams to resolve issues, implement projects, and improve IT services.
Responsibilities:
- Administer Microsoft Azure cloud environments following company security standards.
- Support Azure Virtual Desktop (Cloud PC) environments.
- Manage Microsoft 365 administration and user support.
- Troubleshoot Windows operating systems, laptops, networking, and office IT equipment.
- Configure, maintain, and optimize Microsoft 365 services.
- Investigate incidents, identify root causes, document resolutions, and implement preventive measures.
- Provide technical support to enterprise users.
- Coordinate IT projects with global infrastructure teams.
- Help manage Help Desk operations and monitor team performance.
- Prepare productivity and operational reports.
- Participate in infrastructure improvement initiatives.
- Support occasional after-hours, weekend, and travel requirements for urgent business needs.
- Bachelor''s degree or equivalent combination of education and experience.
- 3–4 years of enterprise IT or Help Desk experience.
- Experience administering Microsoft Azure Virtual Desktop (AVD/VDI).
- Experience administering Microsoft 365.
- Strong Active Directory knowledge.
- Windows administration and troubleshooting experience.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Fluent in both Korean and English.
- Ability to work onsite in Fort Lee, New Jersey.
- Microsoft Certified Professional (MCP)
- Security
- CCNA
- Experience leading or mentoring Help Desk teams
- Knowledge of Azure infrastructure and enterprise networking
- Familiarity with Windows system infrastructure and endpoint management