What are the responsibilities and job description for the Associate Director of Information Technology position at SilverSearch, Inc.?
Position Summary:
The Assistant IT Director supports the Director of IT in managing the technology infrastructure of a large-scale events management firm, including both internal operations and large-scale events.
This role blends technical expertise in networking and systems administration with client-facing responsibilities such as service design, pre-event planning, and influencing IT service choices. The position requires strong Cisco networking experience, Microsoft-based system management, tech pre-sales experience, and a proactive, customer-service approach.
Key Responsibilities:
- Assist in managing day-to-day operations of the IT department and staff.
- Support and maintain LAN/WAN systems, including Cisco routers, switches, firewalls, and Meraki networks.
- Configure and manage Microsoft computing environments, both physical and virtual (VDI).
- Ensure integrity and security of network and data environments.
- Respond to and troubleshoot system/network issues; provide on-call support as needed.
- Collaborate with event services teams to assess and recommend IT solutions for events.
- Attend client meetings and site visits to evaluate needs and suggest service packages.
- Document network configurations and maintain technical records.
- Contribute to IT budgeting and planning.
- Serve as a backup to the IT Director and take the lead when necessary.
Required Qualifications:
- Bachelor’s degree in a technical field (mandatory).
- Minimum 5 years of hands-on experience in:
- Cisco network hardware (routers, switches, ASA firewalls).
- Virtual environments (VMware, Hyper-V).
- Active Directory management.
- Strong understanding of TCP/IP, OSI model, DNS, DHCP, and related protocols.
- Proven ability to troubleshoot and resolve complex IT issues.
- Experience in wireless networking and virtualization technologies.
- Excellent written and verbal communication skills.
- Ability to work flexible hours, including occasional weekends.
- Must be client-oriented with some sales or upselling experience.
Preferred Certifications:
- Cisco CCNA or CCNP
