Associate Director of Information Technology

Position Summary:

The Assistant IT Director supports the Director of IT in managing the technology infrastructure of a large-scale events management firm, including both internal operations and large-scale events.

This role blends technical expertise in networking and systems administration with client-facing responsibilities such as service design, pre-event planning, and influencing IT service choices. The position requires strong Cisco networking experience, Microsoft-based system management, tech pre-sales experience, and a proactive, customer-service approach.

Key Responsibilities:

• Assist in managing day-to-day operations of the IT department and staff.
• Support and maintain LAN/WAN systems, including Cisco routers, switches, firewalls, and Meraki networks.
• Configure and manage Microsoft computing environments, both physical and virtual (VDI).
• Ensure integrity and security of network and data environments.
• Respond to and troubleshoot system/network issues; provide on-call support as needed.
• Collaborate with event services teams to assess and recommend IT solutions for events.
• Attend client meetings and site visits to evaluate needs and suggest service packages.
• Document network configurations and maintain technical records.
• Contribute to IT budgeting and planning.
• Serve as a backup to the IT Director and take the lead when necessary.

Required Qualifications:

• Bachelor’s degree in a technical field (mandatory).
• Minimum 5 years of hands-on experience in:
• Cisco network hardware (routers, switches, ASA firewalls).
• Virtual environments (VMware, Hyper-V).
• Active Directory management.
• Strong understanding of TCP/IP, OSI model, DNS, DHCP, and related protocols.
• Proven ability to troubleshoot and resolve complex IT issues.
• Experience in wireless networking and virtualization technologies.
• Excellent written and verbal communication skills.
• Ability to work flexible hours, including occasional weekends.
• Must be client-oriented with some sales or upselling experience.

Preferred Certifications:

• Cisco CCNA or CCNP