What are the responsibilities and job description for the Dental Treatment Coordinator / Front Desk Receptionist position at Silvers Mohrfeld Family Dental?
Dental Treatment Coordinator / Front Desk Receptionist
Silvers Mohrfeld Family Dental | Harrisburg, PA Area
Competitive Pay: $22–$26 per hour in total compensation, with opportunity for growth
Schedule: Full-time, Monday–Thursday, 8:00 AM–5:00 PM
Looking for a better work-life balance in a friendly, private dental practice?
Silvers Mohrfeld Family Dental is looking for a friendly, organized, and patient-focused Dental Treatment Coordinator to join our team!
We are a privately owned, non-corporate family dental practice that takes pride in providing excellent patient care in a welcoming, supportive environment. We believe in creating a workplace where our team members feel valued, supported, and appreciated.
If you enjoy helping people, staying organized, and being part of a close-knit team, we would love to hear from you!
WHY JOIN OUR TEAM?
- Four-day workweek: Monday through Thursday, 8:00 AM–5:00 PM. No Fridays or weekends!
- Competitive pay: $22–$26 per hour in total compensation — an $18–$22 per hour base plus our collections bonus (currently averaging $4.20/hr), paid out in every paycheck.
- Health insurance offered.
- Vision reimbursement plan.
- Paid time off and paid holidays.
- 401(k) retirement plan with employer match and additional profit-sharing opportunities.
- Generous employee dental discounts.
- $400 annual scrub/clothing/shoe allowance.
- Supportive team environment where your contributions matter.
- Opportunities for professional growth and development.
- Private practice atmosphere: Work with a team that values personal relationships, quality care, and a positive patient experience.
WHAT YOU'LL DO
As our Dental Treatment Coordinator, you will help ensure that every patient has a smooth, welcoming experience from the moment they contact our office.
Your responsibilities will include:
- Warmly greeting patients and creating a positive first impression.
- Answering phones and scheduling, confirming, and coordinating appointments.
- Verifying dental insurance benefits and helping patients understand their coverage.
- Preparing dental treatment estimates and discussing anticipated costs with patients.
- Processing payments and answering basic billing questions.
- Maintaining accurate patient records and ensuring the front desk runs smoothly.
- Communicating with patients and the clinical team to coordinate care.
- Assisting with other administrative tasks as needed to support the practice.
WHAT WE'RE LOOKING FOR
- A friendly, professional demeanor and a genuine desire to help people.
- Excellent communication and customer service skills.
- Strong organizational skills and the ability to multitask in a busy environment.
- Reliability, attention to detail, and a team-oriented attitude.
- Previous dental or medical front-desk experience is preferred, but we are happy to train the right person!
- Familiarity with dental practice management software is a plus. We use Open Dental.
We are looking for someone who takes pride in their work, enjoys interacting with patients, and wants to become a valued, long-term member of our team.
ABOUT US
Silvers Mohrfeld Family Dental is an established, privately owned family dental practice serving the Harrisburg, PA area. Our team is committed to providing high-quality dental care while making patients feel comfortable, respected, and cared for. We strive to maintain a positive, collaborative workplace where our employees can grow and succeed.
Ready to join a practice that values its team as much as its patients?
We'd love to hear from you! Apply today and tell us a little about yourself and your experience.
Job Type: Full-time
Work Location: In person, Harrisburg, PA area
Schedule: Monday–Thursday, 8:00 AM–5:00 PMHeader
Overview
Join our dynamic dental practice as a Dental Treatment Coordinator / Front Desk Receptionist! In this vital role, you will be the welcoming face of our clinic, ensuring a smooth and positive experience for every patient from the moment they walk through the door. Your energetic and organized approach will help coordinate treatment plans, manage patient records, and facilitate seamless communication between patients and our clinical team. If you thrive in a fast-paced environment, possess excellent customer service skills, and have a passion for healthcare support, this opportunity is perfect for you! We are committed to providing paid positions that foster growth and professional development.
Responsibilities
- Greet patients warmly upon arrival, ensuring a friendly and professional first impression.
- Schedule appointments efficiently using dental practice management software, coordinating with clinical staff to optimize daily workflow.
- Review and verify patient information, insurance details, and treatment plans to ensure accuracy and completeness.
- Assist patients with understanding their treatment options, financial responsibilities, and insurance coverage, providing clear explanations.
- Maintain confidentiality in accordance with HIPAA regulations while handling sensitive patient information and medical records.
- Support clinical staff by preparing documentation, reviewing care plans, and ensuring all paperwork complies with healthcare policies.
- Handle phone communication with professionalism, utilizing proper phone etiquette to schedule appointments or address patient inquiries.
- Perform clerical duties such as filing, data entry with 10-key typing skills, and maintaining organized medical files.
- Assist in billing processes by understanding dental billing procedures, coding requirements, and insurance claim submissions.
Experience
- Prior clinic or dental office experience is highly preferred; familiarity with dental treatment coordination is a plus.
- Excellent computer skills with proficiency in Microsoft Office Suite (Word, Excel) for administrative tasks.
- Bilingual abilities are desirable to serve diverse patient populations effectively.
- Knowledge of dental insurance policies including HIPAA compliance ensures accurate processing of claims and safeguarding patient privacy.
- Exceptional customer service skills combined with phone etiquette to create a welcoming environment for all patients.
- Ability to multitask efficiently in a fast-paced setting while maintaining attention to detail in medical records management.
Join us to make a meaningful impact on patients’ lives by providing outstanding administrative support in a vibrant dental environment!
Pay: $22.00 - $26.00 per hour
Expected hours: 32.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $400