IT Support Specialist / System Engineer 2

Job Summary
We are a small business, catering to small businesses. Our Level 2 technicians are expected to thrive in a rapidly changing dynamic environment where unique challenges are addressed with highly customized solutions. Work alongside other highly experienced and technical experts in a fast paced environment. Due to our clientele, our technicians enjoy a routine Monday-Friday 8-5 worklife with minimal after hours or weekend involvement. While we work together in a collaborative environment to solve difficult challenges, Level 2 technicians are expected to be highly experienced, and to be able to assess and resolve most situations as an individual. We want to create a work environment that recognizes effort, and rewards loyalty and excellence with financial and career advancement, while providing a work-life balance that is uncommon in our industry.

The position demands both in-office as well as on-site flexibility. This position is expected to work both from our office location in Las Vegas, and also at client sites in the greater Las Vegas area (mileage compensated) to resolve issues in a timely manner.

Note: This job is for a Tier 2 technician position, involving a combination of phone coverage, ticket management, and email contact, with onsite work for issues that necessitate it. Broad experience is a must, candidates must have experience with administration of most general business IT needs including networking, hardware diagnostics, cloud services management and back-end administration. An idea candidate must be naturally inquisitive, driven to overcome challenges, and have a knack for being self-taught. While training will be provided as needed for specific areas of weakness in an applicants skillset, you must be capable of passing a rigorous live interview with actual diagnostic situations, and be expected to come up with solutions on the fly from experience without consulting external sources.

Benefits:

• Paid time off
• Paid Holidays Observance of many State/Federal Holidays
• Health Insurance Reimbursement
• Allowance for Study Materials for Certifications, as well as initial testing expenses.
• Tools Provided
• Mileage Reimbursement
• Dental Insurance
• Life Insurance

What you will be doing

• Provide technical assistance and support for a variety of issues ranging from end user support, to networking support, to cloud environment support.
• Troubleshoot and resolve network issues from the public internet, to IoT and everything in between.
• Prioritize tickets in an intelligent manner, while ensuring all clients’ issues are acknowledged in a timely manner.
• Maintain system performance and security over time to facilitate seemless business operation for our clients.
• Document internal procedures, create user guides, and maintain knowledge base articles for future reference.
• Collaborate with other IT team members to enhance overall service delivery and improve user experience.
• Continuously learn and adapt to the ever changing technology landscape.
• Stay updated on the latest technology trends and best practices in technical support.

Experience, Skills, and Knowledge

• Minimum of 3 Years of paid hands-on IT Support Experience in a professional environment.
• Experience with Microsoft 365 and Google Workspace administration and end-to-end implementation.
• Experience with Active Directory and Group Policy
• Experience with Microsoft Entra ID
• Knowledge of IP Networking VPN, DHCP, and Wifi
• Experience documenting solutions and updating knowledge bases.
• Strong communication skills, both verbal and written, with an emphasis on customer service.
• Experience with managing Linux, MacOS, iOS, iPadOS, and Android operating systems a plus.
• Familiarity with firewall configuration including and VPN setup on a variety of platforms is ideal.
• Ability to work independently and address new challenges on your own is preferred.
• Ability to both aid other technicians collaboratively as well as know when to seek assistance is key.
• The ability to lift up to 50lbs independently to diagnose, remove, install, and relocate equipment such as computers, servers, battery backups, and more.
• The job requires the ability to identify all primary colors in the creation and troubleshooting of cabling issues, as well as system diagnosis.
• The job requires the ability to hear callers in over the phone in situations with poor audio quality at times.

Recommended Certifications

• Comp TIA A Certification.
• CompTIA Network
• CCNA, MC:ITP, or other current technical certification? (Preferred)

Ability to Commute:

• Las Vegas, NV 89120 (Required, this is a new office location for us as of 1/19/2026)
• Work Location: In Office and Client sites

The job application process is being handled exclusively through Indeed. Do not contact us directly or your application will be discarded. We have posted a verification page at www.silverpineit.com/indeed if you need to verify the authenticity of our job posting.

Job Type: Full-time

Pay: $30.00 - $35.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance

Application Question(s):

• Are you located in the greater Las Vegas area?

Ability to Commute:

• Las Vegas, NV 89183 (Required)

Work Location: In person

Salary : $30 - $35