What are the responsibilities and job description for the Customer Service Representative position at Silverline, Inc.?
Overview
We are seeking a dynamic and dedicated Customer Service Representative to join our team! We are a closet, cabinet & garage floor coating company that has been serving the Treasure Valley for over 20 years! In this role, you will be the friendly voice and helpful presence that ensures our clients receive exceptional support and service. Your enthusiasm, organizational skills, and technical proficiency will help create a positive experience for every customer. This position offers an engaging environment where your communication talents and problem-solving abilities can truly shine, making a meaningful impact on our community of clients and colleagues alike.
Duties
- Respond promptly and professionally to customer inquiries via multi-line phone systems, ensuring clear and courteous communication at all times
- Manage front desk responsibilities, including greeting visitors, handling incoming calls, and directing them appropriately
- Utilize productivity software such as Microsoft Office and Word processing tools to document interactions and update client records accurately
- Perform data entry tasks with precision, maintaining organized filing systems and ensuring all client information is current and accessible
- Support office management tasks including calendar management, appointment scheduling, and basic clerical duties such as proofreading and filing
- Provide excellent customer support by addressing questions, resolving issues efficiently, and maintaining positive client relationships
- Demonstrate technical proficiency with office equipment like QuickBooks accounting software, office management tools, and computer literacy to streamline daily operations
Requirements
- Experience in office work or administrative roles with strong clerical skills
- Excellent phone etiquette with the ability to handle multi-line phone systems confidently
- Some experience in Microsoft Office Suite (Word, Excel, Outlook)
- Strong organizational skills with keen attention to detail in data entry, proofreading, and filing tasks
- Demonstrated ability to manage time efficiently while juggling multiple responsibilities in a fast-paced environment
- Previous experience in customer service or front desk roles is preferred but not required; a positive attitude and eagerness to learn are essential
Join us in delivering outstanding service that makes a difference! We value energetic individuals who thrive on helping others and take pride in their work. This paid position offers the opportunity to develop your skills in a supportive setting while contributing to a vibrant team dedicated to excellence.
Pay: From $16.00 per hour
Expected hours: No less than 30.0 per week
Work Location: In person
Salary : $16