Cafe Manager | Alfred Silverlake

Location: Cafe

Reports to: Area Manager

FLSA Status: Exempt

Wage: $65,000 - $67,500

But First, Coffee.®

Alfred opened the doors to its first location on tree-lined Melrose Place in January of 2013. Guided by our four core values — COMMUNITY, CRAFTSMANSHIP, INDIVIDUALITY and EXPERIENCE — we have built a passionate following with our innovative drinks, eye-catching design, and top-notch customer service. Whether you’re visiting a location in Los Angeles, Austin or even Japan, your Alfred experience may look different, but our mission is singular: for every customer, both brand new and fiercely loyal, to walk out of Alfred as thrilled with their visit as they are with their beverage.

SUMMARY

The store manager is responsible for leading all team members in the efficient and
profitable operation of an Alfred {Coffee & Kitchen} store. He/she is responsible for managing
day-to-day store operations, overseeing a staff that consistently crafts excellent coffee and tea
beverages, and fostering a welcoming environment which provides efficient and hospitable
service for both fellow team members and customers. The Alfred Café Manager sets the tone
and personality of a store through careful management of employee training, hospitality
standards, product knowledge, encouraging safe work practices, and demonstrating a
commitment to the house policies specified in the Alfred Employee Handbook, Operating
Handbook, and Hospitality Handbook.

What You’ll Do

• Executes sales and profit plans that are in-line with budgetary objectives.

• Accountable for profitability of the café, and helps grow sales and controls costs of goods, inventory levels, labor, supplies and expenses.

• Oversees management of proper scheduling coverage; schedules according to the needs of business while maintaining target operational and labor costs.

• Oversees all cash and media management functions. Able to perform all POS duties, front and back of house functions including opening and closing procedures, coordinating with the management team as necessary.

• Maintains and trains a team on reviewing cash handling procedures, deposits and safe procedures.

• Maintains a clean, organized, and well-merchandised store, following company visual and safety standards.

• Plans, executes and communicates all sales promotions and new product information effectively and efficiently.

• Assists executive management team in identifying staffing, recruiting, interviewing, hiring, and training needs of qualified candidates. Helps facilitate on-going training and development of current staff.

• Promotes and practices safe work habits, identifying and resolving potential safety hazards, operational inconsistencies and any team member or customer incidents. Documents accidents, conducts initial investigation and determination of root cause in the interest of maintaining a safe work environment.

• Is the standard for outstanding hospitality and customer service, and takes responsibility for the service executed by employees at his/her store.

• Proactively solves customer problems and satisfies customer needs in various situations.

• Ensures that all team members are committed to and abide by the policies specified in the Alfred handbooks and manuals.

• Ensures that all team members provide customers with excellent hospitality on a consistent basis.

• Maintains high cleanliness standards throughout the store in the areas of store appearance, merchandising, and equipment maintenance.

• Provides ongoing training and development to all team members in the areas of operating standards, customer service and product knowledge.

• Contributes to positive morale by fostering a work environment where employee input is encouraged and valued.

• Ensures each team member has received proper training to perform as in their role.

• Continually develops employee skills, establishing specific performance objectives, and measuring team member performance regularly.

• Coaches and counsels team members for improved performance, documenting developmental plans for the executive management team as necessary.

• Ensures that Alfred drink recipes and procedures are followed, maintaining the highest quality and consistent product standards.

• Ensures that all Alfred food and retail offerings maintain the highest quality.

• Ensures that all team members are educated about our products and services. Develops an understanding of Alfred coffee and tea blends and roasts, as well as knowledge of coffee and tea origins, and the various differences in flavor and blends.

• Tastes drink and food products on a per shift basis for quality assurance.

What You’ll Need

• To work a schedule that varies throughout the week, requiring nights, weekends, and holidays.

• 3 years retail management experience preferred.

• Must be able to work overtime and special events as needed.

• Well-organized, detail-oriented and able to multi-task.

• Must have effective problem solving/decision making abilities.

• This position will require frequent standing and use of hands and arms.

• Must be able to lift up to 30lbs and frequently bend and twist from the waist.

• Regularly required to handle food, hot beverages, and work with sharp objects.

• Reliable form of transportation and valid driver’s license.

• Ability to stand, sit, bend and to lift up to 50 lbs

• Must have excellent verbal and written communication skills.

• Arrive to work with a positive, can-do attitude.

• Lead by example as an Alfred leader.

• Remain responsive through Slack, email, text, and phone call.

• Writing proficient and knowledge of email etiquette.

What You’ll Get

• Wage range: $65,000 - $67,500/annually

• Medical, Dental, & Vision insurance packages

• Vacation PTO & Sick time accrual

• Employee discounts

• Free coffee & pastry each shift

• Monthly coffee/tea bag take home

• Performance reviews (90-day & annual review)

• Annual bonuses & raises

• Up to $4k annually in cafe performance bonuses

Salary : $70,304 - $72,500