What are the responsibilities and job description for the Tier 1 Customer Support Telecommunication position at Silvercomm Connect Professionals LL?
About the Role:
Silvercomm Connect Professionals LLC is looking for a motivated and customer-focused Tier 1 Customer Support Specialist to join our growing telecommunications team in Narvon, PA. This is a fantastic opportunity to launch or grow your career in the Telecom or IT industry while making a real difference for our customers every day. If you love solving problems and helping people stay connected, we want to hear from you!
Responsibilities:
- Serve as the first point of contact for inbound customer inquiries via phone, email, or chat
- Troubleshoot basic telecommunications service issues including connectivity, billing, and account management
- Document customer interactions and resolutions accurately in the CRM system
- Escalate complex technical issues to Tier 2 support teams when necessary
- Guide customers through self-service tools and account portals
- Meet or exceed customer satisfaction (CSAT) and first-call resolution (FCR) metrics
- Stay current on telecom products, services, and promotions to provide accurate information
Requirements:
- High school diploma or GED required; associate's degree or higher preferred
- 1 year of customer service, call center, or telecommunications experience preferred
- Strong verbal and written communication skills
- Basic technical aptitude with the ability to troubleshoot telecom or internet service issues
- Proficiency with CRM software and standard computer applications
- Patient, empathetic, and solution-oriented mindset
- Ability to work a flexible schedule including evenings or weekends if needed
About Us:
Silvercomm Connect Professionals LLC is a dedicated telecommunications services company based in Narvon, PA, committed to keeping individuals and businesses seamlessly connected. Our customers trust us for our reliability, responsiveness, and personalized service that big providers simply can't match. We pride ourselves on fostering a supportive team environment where employees are valued, trained, and given real opportunities to grow within the industry.
Salary : $18 - $21