What are the responsibilities and job description for the Family Support Specialist - Client Services Call Center position at SilverAssist?
We connect seniors and their families with trustworthy information, expert guidance, and quality services to simplify senior life.
Title: Family Support Specialist – Client Services Call Center
Be the First Voice of Compassion at Oasis Senior Advisors
Location: In-Office — Hendersonville, TN
Compensation: $20/hour
Type: Full-Time
Why Oasis? Why Now?
Oasis Senior Advisors is redefining what families should expect from senior placement
services. We bring compassion, clarity, and personalized guidance to one of life's most
important decisions. With a track record of integrity and heart, we're proud to offer a
better way forward for seniors and their loved ones.
Your Role in This Movement
As a Family Support Specialist, you'll be the first point of contact for families taking
the brave step to seek help. With compassion and professionalism, you'll guide them
through their first interaction, gather essential details, and connect them with our
experienced Senior Living Advisors.
You'll Make a Real Difference Every Day As You
Serve as a calm, confident voice during an emotional time.
Follow a structured script while bringing your warmth and attentiveness to each
call.
Capture essential information and ensure seamless handoff to our team of
Advisors.
Operate with precision across phone systems, chat tools, and email platforms.
Adapt to evolving processes and support new workflows as our team and tools
grow.
Help families feel heard, supported, and one step closer to peace of mind.
Who You Are
You're a tech-savvy, service-oriented professional who:
Has 2 years of high-volume, phone-based customer service
Communicates clearly and empathetically, even under pressure.
Navigates multiple tools and systems with ease (phone systems, email, internal
chat software).
Manages multiple tasks simultaneously, such as speaking on the phone while
updating records or communicating with colleagues.
Brings a genuine desire to help others, especially in sensitive situations.
Bonus If You
Have experience in senior living or a healthcare-related field.
Hold an Associate's Degree.
What's in It for You?
A purpose-driven role where you impact lives every day.
A collaborative, supportive team that values growth and heart.
A front-row seat to process improvements and innovation in a fast-growing
organization.
Exposure to the senior care industry and a pathway to grow into advisory or
client-facing roles over time.
At Oasis, we believe care begins with connection. If you are ready to be the voice that
helps families take the first step toward peace of mind, we'd love to hear from you.
Title: Family Support Specialist – Client Services Call Center
Be the First Voice of Compassion at Oasis Senior Advisors
Location: In-Office — Hendersonville, TN
Compensation: $20/hour
Type: Full-Time
Why Oasis? Why Now?
Oasis Senior Advisors is redefining what families should expect from senior placement
services. We bring compassion, clarity, and personalized guidance to one of life's most
important decisions. With a track record of integrity and heart, we're proud to offer a
better way forward for seniors and their loved ones.
Your Role in This Movement
As a Family Support Specialist, you'll be the first point of contact for families taking
the brave step to seek help. With compassion and professionalism, you'll guide them
through their first interaction, gather essential details, and connect them with our
experienced Senior Living Advisors.
You'll Make a Real Difference Every Day As You
Serve as a calm, confident voice during an emotional time.
Follow a structured script while bringing your warmth and attentiveness to each
call.
Capture essential information and ensure seamless handoff to our team of
Advisors.
Operate with precision across phone systems, chat tools, and email platforms.
Adapt to evolving processes and support new workflows as our team and tools
grow.
Help families feel heard, supported, and one step closer to peace of mind.
Who You Are
You're a tech-savvy, service-oriented professional who:
Has 2 years of high-volume, phone-based customer service
Communicates clearly and empathetically, even under pressure.
Navigates multiple tools and systems with ease (phone systems, email, internal
chat software).
Manages multiple tasks simultaneously, such as speaking on the phone while
updating records or communicating with colleagues.
Brings a genuine desire to help others, especially in sensitive situations.
Bonus If You
Have experience in senior living or a healthcare-related field.
Hold an Associate's Degree.
What's in It for You?
A purpose-driven role where you impact lives every day.
A collaborative, supportive team that values growth and heart.
A front-row seat to process improvements and innovation in a fast-growing
organization.
Exposure to the senior care industry and a pathway to grow into advisory or
client-facing roles over time.
At Oasis, we believe care begins with connection. If you are ready to be the voice that
helps families take the first step toward peace of mind, we'd love to hear from you.
Salary : $20
