What are the responsibilities and job description for the Receptionist position at silver state towing?
Silver State Towing prides itself on fast, efficient service—this begins with the Dispatcher. As a Dispatcher, it is your responsibility to provide professional and timely service using our established computer programs, multi-line phone system, and company-issued cell phone. You are the first point of contact for customers and play a critical role in coordinating services and supporting field staff.
Duties and Responsibilities
- Receive incoming calls and accurately gather service information from customers, law enforcement, and commercial accounts
- Dispatch calls to drivers using company software and communication systems
- Provide accurate service quotes using established company rates
- Maintain clear and professional communication with drivers and customers at all times
- Monitor and manage multiple calls and service requests simultaneously
- Understand and follow all contracted service areas, including road service agreements, police rotations, and commercial accounts
- Identify and assign the appropriate equipment required to complete services safely and in compliance with regulations
- Track job progress and update customers or clients as needed
- Meet or exceed daily sales and performance goals
- Maintain accurate records of all calls, services, and transactions
Training Provided
- Use of company dispatching software and systems
- Proper procedures for dispatching calls to driver staff
- Accurate quoting of services based on company rate structures
- Understanding of contracted service areas and obligations
- Equipment identification and service coordination for safe and legal operations
Required Skills and Qualifications
- Proficiency in basic computer programs and data entry
- Familiarity and efficiency with iPhone and mobile technology
- Strong communication and multitasking abilities
- Knowledge of the local and surrounding areas, including roadways, highways, businesses, hotels, campgrounds, vehicle dealerships, and unpaved roads
- Ability to work in a fast-paced, high-demand environment while maintaining professionalism and accuracy
This position is essential to maintaining the high standards of service that Silver State Towing is known for.
Pay: $18.00 - $21.00 per hour
Work Location: In person
Salary : $18 - $21