F&B Supervisor

Summary: Takes responsibility for all food and beverage areas during assigned shift. Assists in hiring, scheduling, training and implementing policies and procedures.

Qualifications:

• High School diploma or credited courses in business or hospitality (job experience may be substituted for education requirements)
• Minimum 2 years of Food and Beverage experience
• Have knowledge of Excel, Word and Outlook
• Must be motivated and demonstrate superior customer relations
• Must be 21 years of age
• Acquire Food Handlers permit within 30 days of hire
• Must successfully complete 90 day probationary/training period to maintain employment

License Requirement(s):

• Class III, MAST permit, Washington State Food Handlers Permit

Essential Job Functions:

• Supervises the department on assigned shift, including administrative and secretarial work, interviews, and maintaining products, supplies and equipment.
• Ensures compliance with all regulations regarding alcohol, health and safety for employees and customers.
• Gives superior customer service at all times.
• Must be able to problem solve all guest complaints in a positive and professional manner
• Ensures food quality and quantity in food service areas.
• Trains subordinates.
• Delegates work and cleaning duties
• Prepares daily reports.
• Makes recommendations to improve menu offerings, service, and procedures.
• Monitors food temperatures and times on precooked food.
• Performs other duties as requested.
• Represent the Silver Reef Casino values, policies, procedures and standards while on property
• Ability to work within a strong team environment
• Must be able to work flexible hours i.e. holidays and weekends

Physical/Mental Requirements

• Manual and finger dexterity for operation of personal computer and routine paperwork
• Capable of lifting 25 lbs.
• Standing or walking for long periods.

Working Conditions:

• Work is performed indoors in a climate-controlled environment with occasional hot and cold temperature changes.
• Work in close spaces while working with others.
• Moderate noise levels.
• Will be exposed to food odors.
• Stand on tile, mats.
• Hazards: chemicals, equipment blades, hot food, wet floors, knives.

Qualifications:

• High School diploma or credited courses in business or hospitality (job experience may be substituted for education requirements)
• Minimum 2 years of Food and Beverage experience
• Have knowledge of Excel, Word and Outlook
• Must be motivated and demonstrate superior customer relations
• Must be 21 years of age
• Acquire Food Handlers permit within 30 days of hire
• Must successfully complete 90 day probationary/training period to maintain employment

License Requirement(s):

• Class III, MAST permit, Washington State Food Handlers Permit

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assist Food & Beverage Management in implementing established procedures for the Food & Beverage Department.

• Administer the Food & Beverage policies and procedures in all food and beverage outlets.

• Train and evaluate food and beverage personnel.

• Supervise and coordinate activities of all Food & Beverage employees engaged in providing meals and/or beverages to patrons and employees.

• Compile, adjust and post personnel shift schedules weekly and as needed.

ADDITIONAL DUTIES

• Ensure accurate record keeping.

• Prepare, review, and analyze reports, as assigned by Food and Beverage Management.

• Ability to be a working supervisor to perform as Food and Beverage Server, bartender, and/or Cashier as needed.

• Assist with interviews and hiring for positions within the food and Beverage Department, as directed by venue managers.

• Promote positive customer relations and resolve complaints made by patrons and/or employees regarding food and/or service.

• Assist with monthly food, liquor, beer and wine inventory, creating spreadsheets to track.

• Assist with evaluating performance of all front of the house employees.

• Use, train and monitor Info Genesis POS system.

• Assure all venues are covered accordingly.

• Responsible for knowing all events in the property.

• Attend all mandatory meetings and training.

• Maintain confidentiality.

• Display sensitivity to Native American Culture

• Operate within the parameters of the Silver Reef Human Resource Policies, Departmental Policies and all other applicable regulations.

• Other duties may be assigned.